Senior Executive - Value Servicing, CEO & CSH Desk

. Resolve complaints / escalations received through different channels - CEO ID, Customer Service head ID and Nodal ID through calls and emails.
. Ensure daily productivity metrics achievement with customer centric approach.
. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions.
. Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally.
. To proactively highlight issues and process improvement to reduce escalations
. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally.