Job Description Senior Executive - Corporate Affairs (Travel)
Role level: Senior Executive
Function: Public, Corporate & Industry Affairs
Band: B
Sub Department: Corporate Affairs
Location: Delhi
Background
Corporate Affairs team provides facilitations to our VIP/ CIP passengers across IndiGo network in co-ordination with AOCS, Inflight, Flight Operations, OCC, Engineering and Cargo team members to ensure hassle-free travel experience. This team also resolves clarifications and other travel requirements of VIPs and their offices on a real-time basis
Role Purpose
- Build relationship with various VIP passengers and their protocols.
- Understand the travel requirements of VIP passengers and facilitate them accordingly.
- Interaction internal teams like AOCS (airports), inflight, Flt Ops, Cargo, RM, OCC etc across IndiGo Network
- Support team in generating MIS for LEAs and interact with relevant internal team for the same.
- Generate MIS about travels of VIP passengers.
- Documentation Management.
- Update Manager Corporate Affairs about the travels handled.
Key Accountabilities And Decision Ownership
- Facilitate Data as required by LEAs as per process laid down in SOP.
- Provide Data as required and other support urgently as required.
- Maintain confidentiality of data
Core Competencies, Knowledge And Experience
- Well versed with booking software like GoNow, Skyspeed, Navitaire
- Able to retrieve data/ information from above booking software
- Well experienced in Interaction with customers / third parties
- Well versed in MS-Word, MS-Excel and MS-Powerpoint
- Good spoken and written English.
- Conversant with MS Office (Word, Excel and Outlook)
Key Performance Indicators
- Timely closure of strategic movements of VIPs on a Pan India basis
- Timely resolution / clarifications of VIPs and their offices
Minimum Qualification Required
- Graduate, in any discipline.
- Good computer skills
- Ability to speak fluently both English and Hindi
- 3 years on booking software and retrieval of data
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
