Position Summary :
As part of the Business Operations team, you will be the first point of contact for any issues faced by our key business partners. The role requires commitment to ensuring a great customer experience while operating within the companys systems and processes. You will be working to support some of the worlds best consumer electronics brands in solving problems faced by their customers and market partners. On a daily basis, you may be asked to solve problems faced by partners ranging in size from a small store in the hinterlands of the North-East to some of the largest electronics retailers in India with a network of 200+ outlets, and handling products as varied as smartphones, smartwatches, air conditioners, robotic vacuum cleaners, and many more. This role will provide you with a robust understanding of the consumer electronics industry in India and the ecosystem that supports it.
Job Responsibilities :
- Address queries and concerns from customers and business partners in a timely manner, adhering to Turnaround Time standards for both response and resolution.
- Provide support to the Sales and Distribution team in growth initiatives and projects by enabling the right platform configurations.
- Provide support to the Finance team to monitor and close reconciliations with business partners. Based on training provided by the company, manage configurations of the Servify platform to deliver the desired results to market partners.
- Troubleshoot issues faced by partners, identifying the root cause and providing a resolution for the same within the desired timelines.
- As part of the Business Operations team, learn the necessary skills to manage platform configurations across all our offerings.
Requirements:
- Experience in manning a customer support, communicating with customers on areas of concern, and managing customer expectations.
- Customer focused mindset and willingness to go the extra mile to deliver value for the customer and the organization.
- Strong knowledge of Excel functions, including all three types of lookup functions, text string modification such as MID, multiple IF statements, and using TRUE/FALSE logic to identify exceptions in Excel without macros
- Good communication skills are a must. Candidates must be able to write e-mails in clear and precise English.
