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Senior Delivery Manager

Srijan- A Material+ Company

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Fresher
25 days ago
31 Viewed
3 Applied

Job Description


  • Own the Engagement plan to deliver to the expected outcomes & impact
  • Expert of Agile ways of working including SAFe, Scrum, Kanban
  • Create and drive the engagement plan to deliver to the expected outcomes & impact
  • Own estimation using Story Points
  • Provide visibility and predictability on the plan to key stakeholders through active tracking of the plan, and measuring key metrics (flow, quality, value)
  • Proactively manage Risk/issues/ Dependencies for the engagement
  • Address Customer issues/ Escalations in cooperation with the Account Manager
  • Own Stakeholder Management, Governance and Communication
  • Identify key stakeholders, their objectives and expectations from the engagement
  • Align engagement plans to deliver to the stakeholder objectives
  • Gather feedback from the stakeholders and define action plan to incorporate the feedback
  • Establish a communication plan for all key internal/external stakeholders
  • Define reports and drive the forums for key stakeholders (daily, weekly, monthly, quarterly)
  • Collaborate with internal stakeholders across Practices to align them on engagement plan, progress, priorities and actions
  • Engage with third-parties/ consultants to improve the solution or resolve any issues/ dependencies
  • Own Team setup and management:
  • Setup the team for success by driving team onboarding, ramp up/knowledge transfer
  • Actively manage the fulfilment needs for the engagement through staffing/ hiring/ contracting. Ensure the required systems are kept updated and provide heads-up/ communication to key stakeholders on the fulfilment status
  • Resolve team conflicts using conflict resolution techniques and encourage team bonding to build trust and collaboration
  • Mentor delivery leaders, team members to build a high performing team by encouraging learning, innovation, career growth amongst team members
  • Encourage team-members/group to participate in Organisation activities and contribute to initiatives/forums
  • Lead by example/ be the role model on the Organization Values, culture and encourage your teams to contribute to building M+ as a Great Place to Work
  • Manage the Engagement Financials
  • Effectively track and improve the financial health of the Engagement by exploring relevant levers that can be applied in the context
  • Identify key financial metrics for the Engagement and provide updates on the metrics in required forums
  • Manage engagement revenue and resource forecasts, and define course correction/ recovery actions
  • Manage engagement invoicing/ billing details
  • Drive the engagement maturity
  • Proactively schedule reviews and audits for the Engagement to de-risk and address any critical issues
  • Improve the delivery maturity of the Engagement by incorporating audit/review findings and enabling adoption of best practices
  • Drive continuous improvement plan to incrementally evolve the outcomes for the team
  • Drive a culture of experimentation and learning in the team
  • Contribute learnings/ accelerators from the engagement back to Material methods & tools repository
  • Support account growth
  • Engage the clients on future roadmap for the Engagement
  • Proactively provide insights on potential business opportunities to Material Client Partner for further exploration
  • Prepare customer proposals and statements of work
  • Actively participate in new Business Development
  • Build an understanding of Material offerings to work more effectively along with a cross-practice team for delivering an engagement successfully

About you
  • Minimum experience required is 15 -18 years in software industry.
  • 8+ years Program management experience with end-to-end delivery
  • Industry leading Scrum Master certifications like SAFe/ CSM
  • Should have hands on experience in P&L, Gross Margins, Revenue Target.
  • Strong understanding of Agile and associated toolset (Jira/ ADO/ Test and Dev Automation tools)
  • Strong understanding of CMS/Platform/Insights/Data Engineering background is a must
  • Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction across different models (T&M, Fixed Price, Staff Aug, Managed Services)
  • Experience in managing an enterprise product development team preferably in a multi-geo or offshore environment
  • Excellent leadership and stakeholder management skills
  • Excellent communication, presentation, and planning skills
  • Exceptional organizational, leadership, team management and stakeholder management skills
  • Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
  • Ability to handle multiple projects and assignments
  • Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
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