Senior Data Analyst

Role Overview:

Join our Customer Experience Analytics team as a Senior Analyst, driving data-driven decisions to improve customer satisfaction. You will analyze diverse datasets, develop actionable insights, and present findings to senior leaders to enhance key metrics and decision-making processes.

Key Responsibilities:

Data Analysis & Insights

Analyze and transform large datasets to identify actionable insights into customer experience touchpoints.

Use statistical techniques and tools to improve success metrics and answer business questions. Reporting & Visualization

Create dashboards, reports, and visualizations to communicate analytical findings effectively.

Present insights to senior leaders using data storytelling and actionable recommendations. Consultation & Collaboration

Recommend process improvements for data relevance, usability, and timeliness.

Collaborate with cross-functional teams to implement analytics solutions.

Required Skills & Qualifications

Education & Experience

Bachelor's degree in Computer Science, Engineering, or a quantitative field; Master's preferred.

58 years of experience in analytics, statistics, or informatics.

Technical Skills

Proficiency in SQL, Python, and data visualization tools (e.g., Power BI).

Experience with Databricks and handling large datasets.

Bonus: Familiarity with Azure Analysis Services, NLP, or machine learning techniques

Behavioral Skills

Strong analytical mindset with excellent problem-solving and storytelling abilities.

Effective communicator with a focus on actionable insights and collaboration.