Senior Data Analyst - Cx

5-7 years
3 months ago 8 Applied
Job Description

Role/Job Title: Senior Data Analyst - CX

Function/Department:Data & Analytics

Job Purpose:

The Senior Data Analyst RoleIdentifies business needs& builds analytical tools and methods. Develop test strategies, ensures delivery outcomes for specific business asks on Data Analytics

Roles & Responsibilities:

  • Identify and scope business requirements and priorities through rigorous information gathering and analysis as well as clarification of the solutions, initiatives and programmes to enable effective delivery.
  • Monitor and integrate emerging technology trends and developments, structured data gathering for the identification of new and emerging technological products, services and techniques.
  • Specify and create data structures, including the setting of various parameters that can be modified to suit different structured and unstructured data requirements, the design of data flow, as well as the development of mechanisms for maintenance, storage and retrieval of data based on the business requirements.
  • Develop and implement guidelines, processes and norms across the organization for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches in a range of complex, ambiguous or multi-faceted contexts.
  • Design solution blueprints and structures to guide the development of tech solutions to meet current and future business needs.
  • Manage stakeholder expectations and needs by aligning those with requirements and objectives of the organization.
  • Develop a test strategy and systematic test procedures to verify and ensure that solution meets its design specifications as well as the performance, load and volume levels set out.
  • Identify and evaluate digitization and innovative business opportunities provided by new advancements in data & analytics to establish new services or businesses to bridge the physical and digital worlds.
  • Develop, select and apply analytical tools and advanced computational methods to enable systems to learn, improve, adapt and produce desired outcomes or tasks.

Educational Qualification:

Graduation: Any Graduate

Post Graduation: Any Post Graduate

Experience: 5 to 10 Years




Computational Methods
Emerging Technology Trends
Innovative Business Opportunities
Solution Blueprints
Data Retrieval
Analytical Tools
Data Breaches
Structured Data Gathering

IDFC FIRST Bank was formed by the merger of erstwhile IDFC Bank, promoted by renowned infrastructure financing institution IDFC Ltd. and leading technology NBFC, Capital First. IDFC FIRST Bank has provided over 30 million loans in its combined history and serves customers in over 60,000 villages, cities and towns across the length and breadth of the country. The bank believes in making customer-first products, and was the first universal bank to offer monthly interest credit on savings accounts, life time free credit cards with dynamic and low APR rates, and many other such interesting products.

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