About AiSensy
AiSensy is a leading WhatsApp-first Engagement & Automation platform built on the Official WhatsApp Business APIs. We enable over 2,50,000 businesses and 7,000+ partners, including ISVs, resellers, agencies, and affiliates, to accelerate customer engagement, operational efficiency, and revenue growth through scalable conversational experiences
.Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024, AiSensy has emerged as one of India's fastest-growing B2B SaaS organizations, driving ₹4000+ Crores in business revenue through WhatsApp-led engagement
.At AiSensy, we are building the future of business communication at scale
.
About the j
ob
The Opportun
- ityWork with a dynamic, fast-growing team passionate about customer succe
- ss.Gain hands-on experience in building and optimizing support systems and process
- es.Collaborate closely with founders and leaders, sharing insights and receiving direct feedba
- ck.Be part of a mission-driven startup shaping the future of WhatsApp-led engageme
nt.
Responsibili
- tiesCustomer Interaction: Manage customer inquiries across phone, email, live chat, and social me
- dia.Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage retu
- rns.Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfact
- ion.Customer Records: Maintain detailed, accurate records of all interactions in CRM/support to
- ols.Product Knowledge: Develop deep expertise in AiSensy's platform to deliver effective soluti
- ons.Performance Goals: Collaborate with the support team to achieve and exceed KPIs/S
- LAs.Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experie
- nce.Process Improvement: Contribute to the creation and refinement of support processes, tools, and workfl
ows.
Qualifica
- tions2–6 years of experience in customer support or a related role (B2B SaaS experience prefer
- red).Strong communication skills with a customer-first min
- dset.Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM t
- ools.Empathetic, solution-oriented, and passionate about delivering excellent customer experie
nces.
Why Jo
- in UsBe part of a supportive and innovative environment that values g
- rowth.Opportunity to lead impactful projects and shape customer experiences in a scaling st
- artup.Directly contribute to the success of brands generating a large share of revenues via Ai
- Sensy.Grow your career in a company where customer satisfaction is the top pri
ority.
