Job Title: Customer Support Associate Outbound (US Process)
Experience: (14 Years Experience)
Location: Kolkata / Noida (Work From Office)
Compensation: Up to 4.5 - 5 LPA (case-to-case basis)
Shift: Night Shift (US Shift)
Key Responsibilities:
- Make outbound calls to US-based insurance companies, patients, or help desk as per process requirements.
- Engage customers in meaningful conversations to promote products/services or gather required information.
- Achieve daily, weekly, and monthly performance and conversion targets.
- Handle objections with professionalism and escalate complex issues when necessary.
- Collaborate with team leads and quality analysts to improve call quality and overall performance.
- Ensure compliance with company policies, process guidelines, and US calling regulations.
Required Skills & Qualifications:
- Bachelor's degree or equivalent.
- 14 years of experience in outbound calling for US clients.
- Excellent verbal communication and interpersonal skills.
- Familiarity with CRM tools and call Centre software.
- Comfortable working in night shifts aligned with US time zones.
- Goal-oriented, positive attitude, and strong work ethic.
- Knowledge of US culture and customer behavior.
- Open to Work From Office (mandatory).
