Senior Customer Relationship Manager

Description

We are seeking a Senior Customer Relationship Manager to join our team in India. In this role, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving engagement strategies. You will play a key role in understanding customer needs and aligning our services to meet their expectations.

Responsibilities

• Develop and maintain strong relationships with clients to understand their needs and ensure satisfaction.
• Manage customer accounts and act as the primary point of contact for all customer inquiries and issues.
• Collaborate with cross-functional teams to enhance customer experience and improve service delivery.
• Analyze customer feedback and data to identify trends and opportunities for improvement.
• Develop and implement strategies to increase customer retention and loyalty.
• Prepare regular reports on customer relationship metrics and present them to management.

Skills and Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Strong interpersonal and communication skills to effectively interact with clients and team members.
• Proven problem-solving skills and the ability to handle difficult situations with diplomacy.
• Experience with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong analytical skills to interpret customer data and feedback.
• Ability to work independently and as part of a team in a fast-paced environment.