What this job involves:
As the Senior Content Analyst at JLL, you will be responsible for developing, maintaining, and enhancing data-driven leadership documents such as Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), white papers, and analytical reports related to facilities operations, projects, and incidents. This role requires strong expertise in business writing, analytical storytelling, and presentation development (70%), along with a solid understanding of data analysis and dashboard creation (30%) using tools such as Excel and Power BI. You will play a vital role in JLL's commitment to delivering transformative real estate solutions by translating complex operational data into clear, actionable insights that support executive decision-making and drive continuous improvement across our facilities management operations.
What your day-to-day will look like:
- Develop and publish leadership-level documents including Facilities MBRs, QBRs, white papers, and executive summaries
- Translate operational data and metrics into clear, brief, and visually engaging reports for executive audiences
- Draft case studies, process improvement papers, and project closure documents while collaborating with cross-functional teams
- Gather qualitative and quantitative data inputs from various stakeholders to ensure comprehensive reporting
- Develop and maintain Excel-based dashboards to track facilities budgets, project progress, and operational trends
- Perform data validation, analysis, and visualization for leadership reporting while providing insights and recommendations
- Maintain an archive of reports, templates, and dashboards for internal reference and audit purposes.
Required Qualifications:
- Bachelor's degree in Business Administration, Data Analytics, Facilities Management, or related field
- 3-4 years of experience in facilities reporting, business analytics, or operations documentation
- Strong proficiency in MS Office Suite with advanced skills in Excel, PowerPoint, and Word
- Excellent written and verbal communication skills with strong attention to detail and ability to meet tight reporting timelines
- Ability to convert technical and operational data into executive-level summaries and actionable insights
- Strong organizational and time management skills for managing multiple deliverables and stakeholders
- Analytical mindset with storytelling approach to data presentation and executive communication.
Preferred Qualifications:
- Experience with data visualization tools such as Power BI or Tableau
- Background in facilities management operations and understanding of industry metrics and KPIs
- Experience supporting automation and enhancement of recurring reports and metrics tracking
- Detail-oriented, proactive, and collaborative working style with comfort in fast-paced, data-driven environments
- Project management experience with ability to coordinate cross-functional data collection efforts
- Experience with corporate communication standards and executive-level document preparation
- Knowledge of process improvement methodologies and change management documentation.
Location: Onsite
At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
