Senior Business Analyst - Conversational AI Design

Role: Senior Business Analyst - Conversational Designer

Years of Experience: 4 - 9 years

Location: Mumbai, Bangalore and Trivandrum

Roles & Responsibilities:

Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent:

Define use cases

Design a human-to-virtual-agent conversation flow iteratively

Apply industry best practices and promote standards for execution and delivery approach

Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects.

Act as a liaison between stakeholders, project teams, and development teams.

Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.

Managing customer communication & relationships

Required Skills:

Experience in at least one of the following areas: Analytics, AI, Linguistics, Copywriting, UX Design or Product Design

Excellent communication, articulation, abstraction, analytical and presentation skills

Ability to work with minimal supervision in a dynamic and timeline sensitive work environment

Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research

Nice to have skills:

Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project

Manager/Analyst/Consultant)

Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)

Well versed with voiced based processing (text to speech, speech to text)

PMP, PSM certification