Senior Associate

Location: Mumbai | Shift: Rotational

Job Purpose:

To act as the central point of contact for employee attendance and availability, handling absence reporting, attendance records, and dependability-related interactions through structured call handling, accurate documentation, and policy-driven escalation.

Skills & Knowledge:

• High attention to detail and ability to work in time-sensitive environments.
• Comfortable with outbound and inbound calling in a time-sensitive environment. Ability to follow defined workflows, compliance, and data security standards.
• Prior exposure to workforce planning, scheduling, or airline operations preferred.

Language Skills:

English:Advanced

Real-time operational calls, staffing coordination, exception handling, and escalation discussions require confident, spontaneous communication with minimal misunderstanding.

French:B1 to B2

Understanding common operational terms and handling scripted or predictable interactions. Non-routine, complex, or disciplinary conversations will be escalated to designated bilingual or onshore support teams as per defined escalation protocols.

How to apply:

Please click on the link below to register & apply.

https://smrtr.io/xfc86