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Senior Associate SharePoint Support Engineer



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0-2 Years
a month ago
122 Viewed
16 Applied

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Associate- SharePoint Support Engineer

In this role, you will be responsible for supporting and enhancing web applications.


  • Supporting/Troubleshooting SharePoint technology related applications and responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.

  • Knowledge of support process, Incident and Problem Management, Application monitoring tasks

  • Execute and manage day-to-day operations via ticketing tools and processes.

  • Ensure the appropriate tool is updated in accordance with SLA specifications with case notes, status updates, and case closure information

  • Understanding of the requirement with the team

  • Work on assigned software deliverables

Qualifications we seek in you!

Minimum Qualifications / Skills

  • B.E./ B.Tech/ MCA or equivalent

  • Excellent written and verbal communication skills

Preferred qualifications

  • Proficient in SharePoint Development / Support

  • Participate in meetings

  • Code properly stored in Repository

  • Participate in technical reviews and contributing to technical discussion

  • Learn new techniques and designs to improve quality

  • Performance evaluation and work towards fixing of issues

  • Proactive communications

  • Flexible to work in shifts on rotation basis 24.5

  • Willingness and ability to multi-task

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on , , , and .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.


Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 100,000 people and provides services to clients in over 30 countries worldwide


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