Senior Associate – Non Voice Process

Description

We are looking for a Senior Associate with 2-3 years of experience to join our Non Voice Process team. The ideal candidate should have excellent communication skills and the ability to work in a fast-paced environment.

Responsibilities

• Handle non-voice customer queries through email, chat, and social media platforms
• Provide accurate and timely responses to customer inquiries
• Maintain customer records and update the database as required
• Collaborate with team members to ensure customer satisfaction and achieve team targets
• Adhere to company policies and procedures

Skills and Qualifications

• Bachelor's degree in any field
• 2-3 years of experience in a similar role
• Excellent written and verbal communication skills in English
• Good knowledge of MS Office and typing speed of at least 40 WPM
• Ability to work in a team environment and adapt to changes quickly
• Good problem-solving skills and attention to detail