Senior Associate, Global Strategic Customer Initiatives

2-3 years
a month ago
Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Reporting to the Director, Global Strategic Customers (Elevate), the SeniorAssociate, Global Strategic Customer Initiatives (Elevate) will be joining a team, focused on driving high-impact global strategies that support ServiceNow's long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive and fast-paced learning environment to thrive in. This role will therefore offer an incredible opportunity for a career in the technology industry: over time, this role will offer a springboard into functional roles in our GTM organization.

As a Senior Associate, Global Strategic Customer Initiatives (Elevate), you will support the design and execution of several long-term strategic initiatives across ServiceNow - all aimed at accelerating ServiceNow's execution with large strategic customers. You will be expected to work on projects that can range from new commercial structures to strategic partnership opportunities - and you will help drive their successful execution. As part of your role, you will also support strategic large deal engagements withour most strategic global customers across ServiceNow, giving you direct exposure to our senior leadership.

Priorities & Responsibilities

  1. Support the design and execution of approved strategic projects & programs that tackle our largest opportunities in accelerating the execution of strategic deals at scale:
    • Work cross-functionally with teams in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change.
    • Synthesize cross-functional inputs, conduct data analysis, develop business case narratives, and run cross-functional alignments to support decision-making of the company's senior leadership.
    • Manage overall program/project progression for identified initiatives leveraging program and project management best practices.
    • Exemplary initiatives may include items related to sales incentives, new commercial structures, innovative adoption deal mechanisms, and strategic partnership opportunities.
  2. Drive the creation of compelling, business-centric narratives and content for the company's largest deals:
    • Follow a programmatic approach to deliver high-quality proposals and presentations while meeting tight, customer-driven timelines.
    • Champion collaborative and integrated support to GTM teams engaged in ServiceNow's Strategic Accounts globally (e.g., targeted executive briefing support).
    • Drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams.


Ideal candidate with 3+ years total work experience and 2+ years (post higher degree education) in strategy consulting, preferably at a top-tier consulting firm, in a tech strategy/ops function, or similar experience with exposure to the software industry and/or corporate strategy & business development.

  • Desired degree (BS/BA or MS/MA) in Business, Engineering, IT, or a related discipline.Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides (both senior executive and customer-facing deliverables).
  • Advanced MS Excel spreadsheet skills and Advanced MS PowerPoint skills.
  • Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment.
  • Self-starter who thrives and can multitask in a fast-paced environment:
    • Must enjoy working in a highly collaborative environment.
    • Continuous improvement and growth mindset.
    • Problem-solving, conflict resolution, active listening, and time management skills.
    • Experience in matrixed management environments, with strong stakeholder management skills.


For positions in New York City, we offer a base pay of $109,400 - $180,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

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Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.




program/project management
commercial structures
strategic partnership opportunities
advanced ms powerpoint
tech strategy
matrixed management environments
cross-functional alignments
ops function
sales incentives
advanced ms excel
growth mindset

ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy, ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.ServiceNow was founded as Glidesoft, Inc. in 2003 by Fred Luddy (previously CTO at software companies Peregrine Systems and Remedy Corporation), and later incorporated in California in 2004

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