Some Careers Shine Brighter Than Others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of
SENIOR ASSOCIATE DIRECTOR/ Observability Engineering.
In This Role, You Will
- Own enterprise-wide observability vision and maturity uplift.
- Convert strategy into executable quarterly portfolios with measurable business outcomes (reliability, risk reduction, cost efficiency).
- Govern policies, investment prioritization, and cross-domain alignment (SRE, Platform, Security, Product, Finance).
- Drive cultural shift toward proactive, insight-driven operations.
To be successful in this role, you should meet the following requirements:
- Define multiyear observability vision, maturity model, and investment roadmap.
- Translate strategy into quarterly OKRs and measurable delivery plans.
- Govern unified backlog (instrumentation gaps, alert quality, coverage, cost optimization, risk mitigation).
- Establish and evolve KPI framework (coverage %, MTTR/MTTD impact, alert noise ratio, cost per telemetry unit, SLO diagnostic enablement).
- Lead alert lifecycle optimization (quality scoring, correlation, suppression, redundancy elimination).
- Maintain and actively manage risk register (data loss, saturation, schema drift, compliance) with mitigation ownership.
- Ensure policy adherence (tagging standards, retention, data quality, PII protection, RBAC, sovereignty).
- Drive adoption and maturity uplift (onboarding waves, training, scorecards, literacy programs).
- Sponsor focused innovation pilots (adaptive sampling, anomaly detection) and transition successful POCs to steady state.
- Embed observability checkpoints into delivery lifecycle (design reviews, release gates, postmortem action closure).
- Provide concise executive reporting (trends, ROI, cost vs value narrative, risk posture).
- Optimize cost and unit economics (volume governance, highcardinality control, retention tiering).
- Manage vendor relationships and minor roadmap escalations; support strategic negotiations.
- Support incident response with rapid telemetry gap closure and instrumentation followups.
- Drive continuous improvement frameworks (feedback loops, KPI retros, governance with minimal friction).
