About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO),
payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and strengthening its AI-powered infrastructure.Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) GoKwik is scaling aggressively across India, the UK, Europe, and the US.
Why This Role Matters
We are seeking a results-oriented and analytical professional to manage end-to-end Ecommerce supply chain operations. The ideal candidate will have hands-on experience across pickup, transit, and delivery processes, coupled with strong skills in data analysis and partner performance management.
What You'll Own
- Oversee and optimize the complete Ecommerce supply chain lifecycle including first-mile (pickup), mid-mile (transit), and last-mile (delivery) operations.
- Coordinate effectively with multiple courier and logistics partners to ensure smooth execution of daily operations.
- Manage the overall performance of courier partners by tracking key KPIs (on-time pickup, delivery success rate, RTO, exceptions, etc.) and driving continuous improvement.
- Conduct regular business reviews with logistics partners to ensure SLA adherence and resolve operational gaps.
- Proactively manage logistics exceptions such as delays, damages, and escalations, ensuring timely and customer-focused resolutions.
- Leverage data and analytics to identify inefficiencies, trends, and areas of improvement across the supply chain.
- Build and maintain dashboards/reports to monitor supply chain performance and support strategic decision-making.
- Collaborate cross-functionally with technology, customer service, and warehouse teams to align processes and ensure operational excellence.
Who You Are
- 35 years of experience in E-Commerce logistics/supply chain management.
- Strong understanding of courier performance metrics and logistics partner management.
- Excellent analytical skills with proficiency in Excel, Google Sheets, and BI tools (e.g., Power BI, Tableau).
- Experience in managing exception workflows and resolving operational escalations.
- Strong communication, negotiation, and stakeholder management skills.
- Ability to work in a fast-paced, data-driven environment.
Why GoKwik
At GoKwik, we aren't just building tools we're rewriting the playbook for eCommerce in India. We exist to solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces and we're just getting started.
Required Skills
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