Company Description UNext Learning is dedicated to making higher education affordable and accessible to learners everywhere through a comprehensive tech platform that enables universities and colleges to offer online courses and degree programs. The organization focuses on supporting individuals who seek to advance their careers through re-skilling, up-skilling, and workforce development. Programs delivered via UNext's partner universities are designed to provide practical, outcome-driven learning experiences. UNext aims to be a lifelong learning companion, helping learners and institutions achieve measurable impact without limitations related to cost or location.
Role Description The Senior Admissions Counselor is a full-time, on-site role based in Bengaluru, responsible for guiding prospective learners through the admissions journey for online higher education programs. Day-to-day responsibilities include engaging with inquiries via phone, email, and digital channels; conducting admissions counseling sessions to understand learner goals; and recommending suitable programs that align with their career aspirations. The role involves managing the end-to-end admissions cycle, including lead follow-up, application support, documentation review, and timely updates to candidates. The Senior Admissions Counselor collaborates with academic and operations teams, maintains accurate records in admissions systems, meets enrollment targets, and provides a high standard of customer service to ensure a positive experience for all applicants.
Qualifications
- Candidates should possess strong Communication and Interpersonal Communication skills to counsel prospective learners and collaborate with internal teams.
- Candidates should possess Customer Service skills to deliver a supportive, responsive, and solutions-focused admissions experience.
- Candidates should possess Sales skills to convert qualified leads, meet enrollment targets, and promote programs ethically and effectively.
- Candidates should possess Education-related knowledge or experience, preferably in higher education, edtech, or academic counseling.
- Additional beneficial qualifications include experience in admissions or counseling roles, proficiency with CRM or admissions management tools, strong organizational and time-management skills, and the ability to work with diverse learner populations.
- A bachelor's degree in any discipline is preferred; relevant postgraduate qualifications in education, counseling, or business are an advantage.
