Whizz HR is hiring for AVP - Account Director in Mumbai :
Role Summary
The AVP - Account Director is responsible for leading client relationships, driving account growth, ensuring successful project delivery, and managing a team of account managers/executives. The role serves as the primary strategic partner for key clients, aligning business objectives with agency or company solutions while maintaining high levels of client satisfaction and profitability.
Key Responsibilities
Client Relationship Management
- Serve as the senior point of contact for key clients.
- Build and maintain long-term client relationships.
- Understand client business goals, challenges, and market dynamics.
- Conduct regular business reviews and strategic planning sessions.
Account Growth & Revenue Management
- Identify opportunities for upselling and cross-selling services.
- Develop account growth strategies and revenue plans.
- Negotiate contracts, scopes of work, and commercial agreements.
- Monitor account profitability and ensure revenue targets are achieved.
Strategic Planning
- Provide strategic recommendations based on client objectives.
- Collaborate with internal teams to develop integrated solutions.
- Lead campaign planning, execution oversight, and performance reviews.
- Present strategic proposals and business recommendations to senior client stakeholders.
Project & Team Leadership
- Oversee project delivery, timelines, budgets, and quality standards.
- Coordinate with creative, media, digital, operations, and production teams.
- Manage and mentor account managers and client servicing teams.
- Ensure efficient resource allocation across accounts.
Stakeholder Management
- Build relationships with senior client decision-makers.
- Manage expectations and resolve escalated issues proactively.
- Facilitate communication between clients and internal teams.
Performance Monitoring
- Track account KPIs, client satisfaction metrics, and campaign effectiveness.
- Prepare reports, presentations, and business performance updates.
- Drive continuous improvement and process optimization.
Required Qualifications
- Bachelor's degree in Business, Marketing, Communications, Advertising, or a related field.
- 8–12+ years of experience in client servicing, account management, or agency management.
- Proven experience managing large or strategic client accounts.
- Strong commercial acumen and revenue management experience.
- Experience leading cross-functional teams.
Interested candidates can write to us at [Confidential Information]
Warm Regards
Whizz HR
