Scrum Master/Technical Analyst

DXG Health Clinical Effectiveness (CE) Development organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision-support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal patient care. Its flagship product, UpToDate, is trusted by over 1 million clinicians in over 170 countries to make the best decisions at the point of patient care. Net Promoter Scores consistently fall in the high-70s, mainly due to the unrivaled breadth and depth of its evidence-based content. More than 60 research studies confirm UpToDate's widespread usage and association with improved patient care and hospital performance, including reduced lengths of stay, adverse complications, and mortality.

We are hiring a Scrum Master/Technical Analyst to be a lead player in our India-based Agile development teams. Our teams design, develop, and maintain applications that WK clinician-editors use to create and manage the content delivered to our WK Clinical Effectiveness products. These editorial applications play a vital role in providing accurate, timely, and actionable medical and pharmaceutical information to our customers across the health-care space.

This role is critical to delivering our business objectives because the scrum master/analyst leads the team, in coordination with the technical lead and Product Owner - leading Agile scrum and sprint protocols, contributing to analysis and story development, coordinating technical activities across engineering teams, and communicating regularly to Editorial Engineering management. We seek an individual with strong organization, analytic, leadership, and written/oral English communication skills, as well as experience leading Agile teams. The ideal candidate will be experienced and knowledgeable with the Atlassian suite, all MS Office applications (e.g., Excel), and with Internet-based applications that support content management and workflow. Experience in the health-case space is a plus.

Scrum Master/Technical Analyst

Job responsibilities

Scrum Master/Technical Analyst

The SM/Analyst is one of the team leaders for 1-3 Agile Scrum teams. The SM/Technical Analyst

• Is the entry point for each team that he or she leads
• Controls scheduling of items, working with PO and Tech Manager to ensure priorities are respected
• Ensures that sprints are loaded appropriately
• Reviews all stories prior to sizing and returns them to the writer if they are not in complete story form or sizable
• Records decisions and actions from technical and business meetings.
• Conducts and documents analysis of user/business needs as appropriate.
• Writes stories as directed by PO.
• Ensures that all items in ondeck backlogs are sized, so that they can be brought into sprints
• Schedules and manages scrum, sizing, sprint prep, reviews or retros as appropriate
• Meets with PO and stakeholders to summarize sprint results.
• Can contribute to or write Release Notes
• Communicates with other SMs when cross team effort is required
• Handles communication with the Editorial users for UAT, deployments, etc.
• Communicates sprint results to EE managers.
• Is accountable for removing blocks revealed at scrum.
• Handles all sprint transition in JIRA - runs standard checks, ensures everything possible is accepted, rolls over what is not
• Manages most metadata and ensures sprint items have appropriate metadata
• Handles data integrity with PMO JIRA/Finance data sources
• Develops and executes JIRA metrics to understand velocity, estimation, etc.

Education and background

Bachelor's degree or documented equivalent. Excellent English writing and communication skills - can write both business and technical communications with facility, and can communicate appropriately with leadership. Must have good technology fluency, as user and communicator, as this person uses Excel, JiRA, Confluence at intermediate to advanced levels. Science or health background is a plus Scrum master experience or certification is a plus, but not required. Team leadership experience is also a plus, as is experience working with global teams.