Scrum Master

18 Applied
Job Description

Role Responsibilities

  • Ensure overall delivery of projects within defined scope, quality, time, and cost requirements by adhering to Bank's Project Management Standards and Governance Policy.

  • Define and execute end to end Delivery Strategy by working with technology teams including, Product Owner and Chief Scrum Master.

  • Work with business stakeholders to ensure business requirements / User Stories are adequately defined and aligned to project / Client Journey objectives / goals.

  • Identify optimization opportunities for project execution, testing and verification.

  • Work with multiple Business, Regional and Technology teams for initiatives prioritization, Request management tracking via Share point, JIRA, Clarity.

  • Organize sprint planning sessions and sprint reviews within teams to ensure a common understanding of sprint goals and review feedback.

  • Conduct sprint ceremonies like Retrospective, Backlog grooming, Scrum Master sync and maintain Sprint Entry / Exit boards for seamless management reporting.

  • Participate in Line Up Work (LuW) workshops and Big Room Planning (BRP) sessions.

  • Improved wider usage of collaboration tools like Jira, Mural, Trello boards and confluence for the appropriate scenarios.

  • Managing the end-to-end initiative plans, coordinating activities across all resources necessary to deliver the CEE / Reporting initiatives including change management activities, within budget and time constraints.

  • Ensuring that all submissions to committees (Closure Reports) are of the right quality and are on a timely basis.

  • Planning and Estimation - Planning and estimation and provide resource forecast, cost forecast for budgeting activities, this includes BAU Changes, changes due to externa system CRs, etc.

Governance Responsibilities

  • Represent Scrum team in various governance forums Sprint entry / exit forums, etc.

  • Provide scrum team status updates to governance reporting forums.

  • Ensure scrum team deliveries are aligned with overall project objectives and schedule.

  • Ensure Team Maturity Index (TMI) is conducted regularly and constantly strive for improvements.

  • Raise project level risk and issues in the RAID register and follow up to closure.

Stakeholder Responsibilities

  • Identify key stakeholders such as Product owners, Chief Scrum Master, Cluster Scrum Master, Delivery Leads, Business team, Project / Program Accountable Executives and ensure the right level of information shared through proper information radiators.

  • Work with Country Technology Management to review system / implementation changes and ensures change delivery impact is ascertained and identified.

  • To also engage business stakeholders and technology teams to ensure minimal client and regulatory impact for project implementations.

  • To work closely with Production Support teams and be aware of the change freeze periods and proactively plan for the change deployment windows based on sprint / project needs.

  • Work closely with Agile Coaches to adapt to new trends / guidelines that are being advocated across the bank or the business units.


  • Manage project risk, issues, and changes as per established project management standards and change control processes.

  • Assist Program Manager in managing overall Program Financials - Forecast, Schedule, Scope, Risk, Issues and periodic reporting.

  • Use JIRA Boards effectively with quick filters and JIRA issues filters.

  • Ensure the team follow RAT, SIA and any other release compliance activities mandated by the bank.


  • Strategize the Environment Provisioning, Cloud adoption and ways to reduce the TPS cost / optimize Infra footprint.

Stakeholder Management

  • Manage stakeholder expectations and influence stakeholders in understanding risk and impacts, importance and priorities on demand identification, assessment, response and reporting.

  • Maintain a good relationship with Technology services team, Architecture teams, Vendor management teams, Risk Management teams, COO stakeholders and Internal CC T&I teams.

  • Be a problem solver while actively manage the relation with our stakeholders.

Change Management

  • Coordinate implementation and adoption of agreed initiatives across the function including communication and awareness with the CEE / Reporting Business Counterpart (PO / Biz Owner).

  • Work with change managers and integrate their activities across the squad.

  • Work with change managers and squad to take up some of these activities as T-shaped skills within the squad reducing the gap between change teams and T&I.

People and Talent

  • Strong stakeholder management skills in handling wide ranging and senior stakeholders across segments / product areas.

  • Ability to work with cross functional teams across business and technology.

  • Ability to oversee execution of multiple initiatives, projects and product increments delivery.

  • As a Scrum Master, bring about recognition within the team. Set the team for team awards / individual recognition by duly advertising the contribution for wider recognition.

  • Elevate the teams to Performing stage (from forming and norming). Identify training areas and work with chapter leads to get the squad trained in the relevant areas.

  • Be conscious and look to address Diversity and inclusion agenda in all activities undertaken.

Risk Management

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

  • Be the &lsquoGate-Keeper of the CEE agile management process, ensures the governance of the process is followed by internal and external stakeholders.

Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • CEE Stakeholders

  • Hive Leaders

Other Responsibilities

  • Client Lifecycle Management Experience is critical which includes having worked in a Multinational Bank&rsquos CC/KYC Team implementing releases of Global Nature. Additionally, having handled Country / Regulatory requirements for a Global Bank- Weightage - 50%

  • SCRUM Experience - 50%

  • Release Management - Define yearly release calendars which includes engaging and aligning various teams (like, PSS, Operations, Business Stakeholders, Test Management, etc).

  • Security Impact Assessments - Perform impact assessment and obtain the mandatory approvals for each release (this includes RAT, SIA process sign offs).

  • Capacity Planning and infra - Conduct capacity planning exercises with DevOps teams and estimate application load in production and plan adequate infra upgrades.

  • Financial Management Work closely with PMOs and provide monthly forecast for both Manday Vs non-man-day, ensure variances with-in limits.

  • Work closely with DevOps to inculcate DevOps activities within the scrum team members and plan for necessary trainings / knowledge sharing sessions.

  • Provide feedback to interfacing teams (both upstream and downstream) on the data that is consumed / shared and to incorporate the recommendations in the upcoming sprints / initiatives.

  • Ability to adapt the Data Quality metrics into the sprint activities it&rsquos importance.

Our Ideal Candidate

  • Scrum Master Certified, optional PMP Certified with 2 years agile delivery experience.

  • At least 10 - 15 years of full-cycle, end to end large scale Programs delivered preferred.

  • Hands-on experience in delivering Data Warehouse and Business Intelligence projects.

  • Handled Full Life Cycle implementation of data warehouse projects.

  • Strong knowledge on ETL concepts and hands-on experience in 1 or 2 ETL tools.

  • Strong knowledge on BI / Analytics concepts and hands-on experience in 1 or 2 BI tools.

  • Effective interpersonal, communication skills to articulate at different levels of organisation hierarchy.

  • Strong relationship management experience with influencing and negotiation skills.

  • Creative mind - be able to suggest ideas and drive innovation.

  • Able to understand the big picture and the details.

  • Able to prioritise tasks based on urgency and importance.

  • Able to oversee 4 - 5 initiatives at time, minimally.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website

Job Source:

Standard Chartered plc is a multinational bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Asia, Africa, and the Middle East.

Career Advice to Find Better