Scheduled Hiring Drive: Service Max

Date: August 8, 2026

Experience: 5 to 16 Years

Location: Gurugram

Below is the Job Description:

·      A proven technical lead who will take ownership of technical design development and implementation of our Salesforce com platform

·      Experience in system analysis solution designing and application data architecture for enterprise systems

·      Implementing Sales force com technology-based applications

·      Experience working with Salesforce Marketing Sales CPQ Service Service Max Experience cloud

·      Sales force com Technical Lead experience

·      Good knowledge and experience with AppExchange products and understanding of when to use them

·      Experience of working on global Sales force com rollouts

·      Experience architecting and implementing Sales force com business onboarding projects and data migrations

·      Advanced hands-on experience with Salesforce com configuration and custom development Apex and Visual Force and Lightning

·      Advanced experience with enterprise integration tools and extract transformation and load ETL tools

·      Should have participated in and be familiar with Agile Scrum project methodologies

·      Ability to communicate effectively and confidently with team members

·      Good understanding of Change Management and Release management processes

·      Ability to mentor and develop junior members of the team

·      A true collaborator able to share ideas and develop shared goals

·      Productive with moderate supervision

·      Dynamic and flexible in their approach to work

·      Communicate clearly and effectively in both written and verbal formats

Key Responsibilities:

·      Provide real-time support to our Salesforce CRM users and integrated application

·      Manage declarative features like profiles roles permission sets sharing rule flows and security controls etc within Salesforce

·      Interface with business stakeholders to gather enhancements feature request requirements

·      Work and manage monthly system feature fix releases and validations carried out during off hours for larger complex projects occasional weekend support is needed

·      Support enhances the existing Service Max solution

·      Preventive maintenance work order parts order integration installed product service quotes contracts module etc

·      Service Max best practices based on business needs requirements

·      Salesforce deployments using change sets CICD

·      Salesforce API Integrations

·      Model systems based on findings through use case scenarios workflow diagrams and data models

·      Manage the development lifecycle to ensure the delivery of highly scalable and secure solutions that are optimized for performance

·      Articulate design considerations tradeoffs benefits and recommendations for the technical architecture

·      Develop and execute test plans to check systems technical performance Report on findings and make recommendations for improvement

·      Maintain the integrity of Salesforce database ensuring proper data hygiene is completed to insure maximum reliability

·      Conduct research on emerging technologies in support of systems development efforts and recommend technologies that will increase cost effectiveness and systems flexibility

·      Project lead for a small technical team including configuration and data migration

·      Complete oversee QA any custom development required

·      Oversee third party system integrators where applicable

·      Ownership of relevant technical risks and issues

·      Develop customized solutions within the Salesforce platform using out of box functionality to support critical business functions meet project objectives and company goals

·      Develop Apex Classes to retrieve Manipulate data stored in lead opportunity Asset Objects on to Visualforce pages based on user requirements and Catalog Items in Business Requirements

·      Extracting and retrieving the data from External Systems Oracle Database Dell Boomi ES Staging Server MDM Public APIs and Standard APIs Through Soap Web Services Rest API Bulk API Data Loader to get the data from Legacy Systems and to Satisfy the Current Business Model

·      Creating Batch Classes and Scheduling Nightly runs to automate the Process of Manual DML Operations to purge the data and performing timely data updates based on Printer Services

·      Maintain Code repositories to keep the current version of code using Git Hub Bit Bucket and avoiding overlapping of Multiple Development Channels and Metadata Migration of Changes from Sandbox Instance to other Instances of Salesforce within the org inclusive of Production using Force com IDE and Change sets

·      Using JIRA ticketing tool to track the daily activities and provide updates for the Business Requestor

Skills

Mandatory Skills: Salesforce Apex, Salesforce CPQ, Salesforce Lightning Web Components (LWC), Salesforce Service Max, Salesforce Visual Force

Good to Have Skills: Conga - CPQ, Salesforce Industry CPQ