Job Description
JOB DESCRIPTION TEMPLATE
Hiring managers should ensure job descriptions are a full and accurate record of the job responsibilities, in order to ensure incumbent/candidate clear understanding of role and to assist the job evaluation process.
Job Title
VTS BPX Planning
Job Function
Operations
Global Grade / Local Grade (if applicable)
Operation Unit
VTS
Manager's Job title
Business Process Manager
Mission/Purpose of the Job (one or two sentences that sum up the reason the job is needed):
As the Business Process Expert (BPX) for Planning processes, you will be the functional owner for service Planning responsible for ensuring efficient, standardized and optimized planning across VTS. This includes maintaining the current process, identifying and delivering process improvements, and supporting the development and deployment of new functionalities in line with VTS strategy. You will play a key role in supporting the rollout of a harmonised process across Customer Centres (CCs), ensuring alignment with the needs of VTS Operations, Marketing, Logisitcs and other departments.
Main Responsibilities (Give 6 to 8 main areas of work. State what is to be done –to what - the end result e.g. Develop, agree and implement detailed sales plans to increase market share in Europe):
Process Ownership & Development:
Analyse current planning processes and workflows to identify efficiencies
Design and implement end-to-end planning processes aligned with business objectives
Drive harmonization and standardization across the business
System Integration & Support
Collaborate with VTIS teams to configure and optimizer systems and processes in line with business needs (SAP, OpsNow, VeasyPlanner)
Translate business requirements into functional specifications for system enhancements
Provide user training and create process documentation
Performance Monitoring
Define KPIs for planning processes and monitor compliance
Conduct audits and post-implementation reviews to ensure effectiveness. This includes working with other BPXs during general process audits.
Recommend continuous improvement initiatives based on data analysis
Stakeholder Collaboration
Become the first point of contact for all user questions, queries and problems, acting as a liaison between operations, IT and business units
Facilitate workshops and meetings to gather requirements and share best practice
Advocate for business needs during system upgrades or process changes
Change Management
Support adoption of new processes and tools through training and communication
Develop change management strategies to minimise disruption
Organisation Chart (show your Manager, your role, any other roles reporting into your Manager and your direct reports)
Skills / Knowledge / Experience
Strong knowledge and hands-on experience in service planning systems such as SAP
Solid understanding of service operations and customer service models.
Experience with process documentation, improvement, and change management.
Excellent stakeholder management and communication skills, with the ability to bridge business and technical teams.
Analytical mindset with a focus on problem-solving.
Proactive and self-driven with a continuous improvement mindset.
Comfortable working in a dynamic, cross-functional environment.
Strong attention to detail and commitment to data accuracy and process compliance.
Previous experience in an international or matrix organisation preferred.
Fluent in English; additional languages beneficial
Line Manager
Human Resources
GM / VP / President
