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Techsurge Learning

SAP User Assistance (UA) Expert

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  • Posted 4 days ago
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Job Description

Company Description

Techsurge Learning is dedicated to enhancing business performance through advanced learning methodologies and innovative technology solutions. Our tailored learning solutions, custom e-learning development, and off-the-shelf courses cater to diverse learning requirements. With a focus on customized, scalable solutions, we strive to deliver maximum impact and value to our clients.

Role Description

This is a full-time 1 year contractual on-site role in Bangalore (Client Location) for a SAP User Assistance (UA) Expert for one of our multinational client. The UA Expert will be responsible for day-to-day tasks related to business processes, analytical skills, consulting, SAP FICO, and master data management within the SAP environment.

The User Assistance expert is a central role in terminology proficiency and documentation of the solution. Excellent English skills (ideally on the level of a native speaker) are required.

It is strongly recommended that promising candidates to take the SAP user assistance test (which is part of the standard recruitment process for internal hires and recommended for c-users). It gives a good indication of the language proficiency of the candidate, and of their ability to structure content and write clearly and concisely

Responsibilities -

  • Work with product management, development, and other roles to understand the product, and the information needs of customers and partners
  • Based on the release backlog for your area of responsibility, plan the required user assistance deliverables for each development cycle
  • Create and update user assistance deliverables, for example in-app help, user guides, what&aposs new information, and other documentation, according to the relevant SAP standards and guidelines
  • Help ensure good user experience by providing user-friendly, consistent UI texts and terminology, in close collaboration with product management and UX colleagues.
  • Deliver the required user assistance content on time and in quality according to the release schedule.
  • Deep understanding of SAP Product Standards and ability to guide teams implementing Product Standards.

Qualifications -

  • Business Process and Analytical Skills
  • Consulting expertise in SAP environment
  • Proficiency in SAP FICO and Master Data management
  • Strong problem-solving and decision-making abilities
  • Excellent communication and interpersonal skills
  • Bachelors degree in Information Technology or related field
  • Certifications in SAP modules is a plus

More Info

Industry:Other

Function:Technology

Job Type:Permanent Job

Skills Required

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Date Posted: 04/02/2025

Job ID: 105043519

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