SAP S/4 HANA Application Expert - Sales and Customer Service

0-5 years
a month ago 1 Applied
Job Description

ASSA ABLOY Global Solutions is rolling out SAP S/4 HANA across the Division which will enable and support its business expansion strategy in line with the new operating business model.

Primary Job Purpose

Responsible to support and assist in the design and implementation of the Supply Chain Operations template including configurations and determining the best ways to use S/4 HANA by merging business and IT needs and focusing on utilizing the system for the greatest efficiency and utilization.

Work very closely with ERP Solution Architect Supply Chain Operations to meet SAP implementation deliverables.

Key Position Accountabilities

  • Being part of Global IT team and responsible for SAP SD (Sales and Distribution) and SAP BRIM (Billing and Revenue Innovation Management) configuration and associated developments are designed, built, tested & deployed according to S/4 HANA best practices.
  • Lead and Support the Sales & Customer Service Area in the SAP implementation project from an IT perspective as required and ensure timely completion of related project activities with key focus on quality.
  • Facilitate and support workstream managers / Solution Architects & leads right from requirement gathering, solution design with focus on Sales and Customer Service processes and integration of same with operations, finance & product management workstreams.
  • Responsible for creating/maintaining f unctional specifications for WRICEF (Workflow, Report, Interface, Conversion, Enhancement, Forms) objects.
  • Analyse, create and document business processes during the project implementation.
  • Support larger project team during configuration, testing, training, migration, cutover, go-live and up-grade phases.
  • Support incidents or change requests for the live Business units.



  • Bachelor / Master's degree in Business, Computer Science, or equivalent discipline is required with minimum 5 years of consulting experience with multiple Industries.
  • Minimum 2 full lifecycle implementations / roll outs & support experience in Sales & Distribution module and or BRIM in S/4 HANA or SAP ECC Projects with knowledge of integration across financial and logistics processes in SAP as a lead application expert.
  • Extensive experience in the core SD customizing including Quotations, Sales contracts, Sales order management, Available to Promise (ATP), outbound logistics, pricing, and billing.
  • Some experience in SAP BRIM Subscription Order Management or Convergent Charging or Convergent Invoicing.
  • Should have demonstrated hands-on experience in delivery of large, complex and global engagements involving multi-currency, multi-location, multi-organization complexities.
  • Should have solution design capabilities to reengineer business processes, sound knowledge of process modelling, ERP and packaged application fit/gap analysis, addressing critical business challenges typical to the industry or regional process nuances.
  • Understanding on SAP Best Practices and knowledge in SD and or BRIM modules, their integrations & technology.
  • Ability to learn new tasks quickly; demonstrate flexibility when presented with change.
  • Lead and support a team environment.
  • Strong communication skills in English, self-driven and motivated.
  • Ability to manage and deliver multiple priorities in a constrained timeline


  • SAP S/4 HANA Certification in SAP SD and or BRIM.
  • Knowledge of new features in SAP S/4HANA like embedded analytics, user experience using Fiori, SAP cloud platform


  • Office based/Remote with occasional International travel.
  • Health and Safety accountability statements.
  • Working times are European time zone, however open to be available in APAC/US time zone as well for the need basis.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.

As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.






Subscription Order Management
Available to Promise (ATP)
packaged application
SAP cloud platform

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