SAP IT Helpdesk

3-5 years
2 months ago 4 Applied
Job Description

We are seeking dedicated and motivated SAP IT Support Executives to join our team

The ideal candidates will have a minimum of 3 months work experience in a large organization and be familiar with user support processes and executing Helpdesk operations

This role offers excellent learning opportunities for IT executives looking to expand their skills into the SAP field

Key Responsibilities:

- Provide effective user support by addressing and resolving IT-related issues and inquiries.

- Execute Helpdesk processes efficiently to ensure timely resolution of user problems.

- Collaborate with team members to troubleshoot and diagnose technical issues.

- Document and maintain records of support requests, resolutions, and preventive maintenance.

- Assist in the onboarding of new employees by setting up their IT systems and providing necessary training.

- Maintain and update knowledge base articles for commonly encountered technical issues.

- Collaborate with the SAP Helpdesk team to learn and contribute to SAP support operations.

Requirements:

- Minimum 3 months work experience in IT support within a large organization.

- Strong understanding of user support processes and Helpdesk operations.

- Ability to work in rotational shifts, including Saturdays.

- Excellent communication skills, both written and verbal.

- Quick learner with a passion for expanding knowledge in the SAP field.

- Strong problem-solving skills and a customer-oriented mindset.

- IT certifications (optional but preferred).

Benefits:

- Competitive salary and benefits package.

- Opportunity to learn and grow in the SAP Helpdesk field.

- Training and development programs.

Required Skills SAP IT Helpdesk

JOB TYPE

Industry

Other

Function

IT

Skills

SAP
technical issues
IT certifications
knowledge base articles
problem-solving skills
IT systems
customer-oriented mindset
About
Job Source: careers.caypro.io

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