Job Title - Salesforce Business Analyst cum QA.
Experience - 2- 5 Years
Work mode - Hybrid
Work Location - Chennai
Notice Period - Immediate to 15 Days
We are looking for a Salesforce Business Analyst cum QA to join our Salesforce team and play a key role in bridging business requirements with system functionality across Sales, Service, and Marketing Cloud. This hybrid role combines analytical thinking, precise documentation, and hands-on quality validation to ensure that our Salesforce solutions remain robust, scalable, and business-aligned.The ideal candidate will have a strong understanding of both business processes and Salesforce CRM logic, be able to communicate effectively with stakeholders, and demonstrate strong testing discipline to deliver error-free, high-quality releases.
Key Responsibilities
Business Analysis
- Gather, document, and prioritize business requirements across Sales, Service, and Marketing functions.
- Translate business needs into functional and technical user stories with clear acceptance criteria.
- Analyze existing Salesforce processes and propose optimization or automation improvements.
- Collaborate with architects and developers to ensure solution feasibility and scalability.
- Maintain end-to-end process documentation and support continuous process improvement initiatives.
Quality Assurance
- Plan and execute functional, regression, and integration testingfor Salesforce releases.
- Design detailed test cases and test scripts aligned to business requirements.
- Validate end-to-end workflows such as lead management, case handling, customer communication, and marketing campaigns.
- Coordinate UAT, gather user feedback, and ensure smooth go-live transitions.
- Log, track, and manage issues using Jira (or equivalent tools) through closure.
Governance & Support
- Ensure all changes adhere to Salesforce best practices and governance standards.
- Conduct post-deployment validation and production monitoring.
- Document test results, known issues, and user training materials.
- Work with Admins and Architects to uphold data integrity and system consistency across environments.
Required Skills & Experience
- 25 years total experience, including 2+ years in Salesforce BA or QA roles.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
- Hands-on experience testing Salesforce Flows, validation rules, and integrations.
- Proficiency in requirement gathering, test case design, and documentation.
- Familiarity with sandbox testing, UAT, and release management processes.
- Strong analytical and communication skills with exceptional attention to detail.
- Working knowledge of Jira, Excel/Sheets, and Salesforce reporting.
Preferred Skills & Certifications
- Salesforce Certifications: Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or Marketing Cloud Email Specialist.
- Basic understanding of Apex, SOQL, or data migration testing.
- Exposure to third-party integrations, APIs, or middleware platforms.
- Experience validating campaign automation or customer engagement journeys.
- Knowledge of Agile or Scrum delivery models.
