Salesforce Architect

Key Responsibilities:

• Facilitate Communication:
• Facilitate discussions between Product Managers and developers, ensuring clear communication of product requirements and technical constraints.
• Work closely with the CRM Product Anchors and Product Managers to drive continuous technical improvements in the Salesforce Core Sales & Service Cloud product.
• Team Leadership:
• Lead other developers in reducing complexity and utilizing out-of-the-box Salesforce capabilities wherever possible to streamline development.
• Mentor and support junior developers through all stages of delivery, providing hands-on support as needed.
• Solution Delivery:
• Deliver engineering excellence by applying best practices and quality standards in an iterative fashion, aligned with the product vision and meeting customer needs.
• Understand and execute solutions requested by Product Managers, clarifying acceptance criteria and suggesting options while minimizing customizations.
• Technical Expertise:
• Work with the product team to define when customization is necessary or when out-of-the-box solutions will suffice.
• Deliver industry-leading solutions that maximize the value and productivity for commercial customers based on the Salesforce platform.
• Cross-Functional Collaboration:
• Coordinate with other CRM product teams to deliver integrated solutions and drive cross-functional collaboration.
• Ensure end-to-end testing of solutions using Salesforce and other industry tools, ensuring the highest quality deliverables.
• Documentation & Support:
• Contribute to the documentation for architecture, training materials, release notes, and deployment processes.
• Provide user support and deployment support as needed.

Skills & Experience:

• Salesforce Sales & Service Cloud expertise with a deep understanding of CRM functionalities and product delivery.
• Strong leadership and mentoring experience with the ability to guide junior developers.
• Ability to work collaboratively with Product Managers and cross-functional teams.
• Strong problem-solving skills, particularly in evaluating when custom solutions are required versus leveraging Salesforce's out-of-the-box features.
• Experience in delivering quality solutions iteratively, adhering to best practices and agile methodologies.
• Experience in end-to-end testing, solution deployment, and user support.