Sales Support (Order Management)

As a Sales Support Associate in a semi voice process, you will be responsible for processing customer orders efficiently and accurately. This role involves a combination of phone and email support, requiring strong communication skills and attention to detail. You will work closely with various departments to ensure customer satisfaction and timely delivery of products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately process customer orders received via phone, email, or other channels.
• Handle customer inquiries and provide support through both voice and non-voice channels, ensuring a high level of customer satisfaction.
• Collaborate with warehouse, logistics, and other teams to ensure timely order fulfillment and delivery.
• Address and resolve any issues or discrepancies related to orders, shipments, or returns.
• Maintain accurate records of all customer interactions, orders, and transactions in the system.
• Ensure all orders are processed in compliance with company policies and procedures.
• Generate and analyze reports related to order fulfillment metrics and performance.

Desired Candidate Profile

• 1-3 years of experience in order fulfillment, customer service, or a related role.
• Basic understanding of logistics and supply chain processes.
• Excellent communication skills (both verbal and written).
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving skills and the ability to handle challenging situations.
• Proficient in Microsoft Excel and other Office applications.