Sales Operations Specialist

ABOUT THE COMPANY

Sagepilot AI builds AI employees that transform customer engagement for high-growth companies. Our platform deploys intelligent AI agents across WhatsApp Business, Instagram DMs, website chat, and AI voice - helping D2C brands and startups automate sales, support, and re-engagement at scale. We're an official Meta Business Partner, and our clients include some of India's fastest-growing D2C names, like, d'you, Dookan, Kreo, Treebo Hotels and many more. This is an early-stage, high-velocity environment. What you build here ships fast and impacts real revenue.

ABOUT THE ROLE

This is a dual-track role, not a siloed SDR role, not a back-office ops seat. You'll work across the full revenue engine: identifying and qualifying high-potential prospects, executing sharp outbound across channels, and keeping the operational machinery (CRM, data, sequencing, onboarding coordination) tight and running. The split is roughly 60% sales-facing and 40% ops-facing, but the boundary is fluid by design. The best candidates will be those who are equally comfortable drafting a punchy cold email and auditing a CRM for data hygiene.

RESPONSIBILITIES

• Research and build targeted prospect lists of D2C brands, e-commerce companies, and high-growth startups
• Craft sharp, concise messaging that lands Sagepilot's value proposition, no generic templates
• Hand off discovery-ready conversations to the sales lead
• Follow up relentlessly and professionally, the difference between a close and a miss is often just one more touch
• Own CRM hygiene: maintain accurate records of all outreach, pipeline stages, and contact data in real time
• Build and maintain prospect databases, contact lists, and segmentation logic for outbound campaigns
• Set up and manage outbound sequences in the CRM
• Track pipeline metrics, flag bottlenecks, and surface weekly reporting to the team
• Support client onboarding coordination, ensuring handoffs from sales to ops are clean and documented
• Maintain internal SOPs and playbooks as processes evolve

REQUIRED SKILLS

• Excellent written and spoken communication, confident, clear, persuasive, and to the point
• Organised and detail-oriented, you can juggle high-volume outreach without letting quality slip
• Resilience, you treat rejection as signal, not verdict
• Comfort with (or eagerness to learn) outreach tools: Apollo, Clay, Lemlist, Instantly, LinkedIn Sales Navigator
• Familiarity with CRM systems (HubSpot, Attio, Salesforce) is a strong plus
• Genuine curiosity about AI, SaaS, and the D2C ecosystem, you can hold a credible conversation with a founder
• Immediate availability with full-time commitment