Sales Engineer

Job Description: Senior Sales Engineer

(Pneumatics)

Position Title:

Senior Sales Engineer

Department:

Sales

Reporting To:

Sales Head / Business Head

Location:

Attached in Excel

1. Job Summary

The Senior Sales & Service Engineer is responsible for driving revenue growth through

technical sales of pneumatic products and providing after-sales service support. The role

requires a strong blend of technical expertise, customer relationship management, and

problem-solving skills to support clients across manufacturing industries.

2. Key Responsibilities

A. Sales & Business Development

● Identify and develop new business opportunities in industrial sectors (OEMs, end users,

Dealers & distributors).

● Promote and sell pneumatic products such as cylinders, valves, FRLs, fittings , Tubings

and automation solutions.

● Achieve monthly, quarterly, and annual sales targets.

● Prepare and deliver technical presentations and product demonstrations.

● Develop strong relationships with key decision-makers and customers.

● Handle techno-commercial discussions, negotiations, and order closures.

● Track market trends, competitor activities, and customer requirements.

B. Technical Support

● Provide pre-sales technical consultation and product selection guidance.

● Understand customer applications and recommend suitable pneumatic solutions.

● Assist in system design and integration of pneumatic components.

● Coordinate with design/production teams for customized solutions.

C. After-Sales Service & Support

● Provide installation, commissioning, and troubleshooting support at customer sites.

● Handle breakdowns, service complaints, and maintenance requirements.

● Ensure timely resolution of customer issues to maintain satisfaction.

● Conduct preventive maintenance and service audits.

D. Customer Relationship Management

● Maintain long-term relationships with existing clients.

● Ensure repeat business and customer retention.

● Address customer feedback and improve service delivery.

● Maintain CRM records and sales pipeline updates.

E. Coordination & Reporting

● Coordinate with internal departments (production, logistics, accounts, Quality &

Backend).

● Prepare sales reports, forecasts, and MIS.

● Ensure timely payment collection and follow-ups.

● Maintain documentation for service reports and customer visits.

3. Key Performance Indicators (KPIs)

● Sales target achievement

● New customer acquisition

● Customer retention rate

● Service response time & resolution efficiency

● Collection efficiency (DSO)

● Customer satisfaction score

4. Required Qualifications

● Education:

B.Tech / Diploma in Mechanical / Industrial / Mechatronics Engineering

● Experience:

5–10 years in pneumatic sales & service pneumatic / automation / industrial product

sales & service

5. Required Skills & Competencies

Technical Skills

● Strong knowledge of pneumatic systems and components

● Ability to read pneumatic circuit diagrams

● Understanding of industrial automation systems

Sales Skills

● Strong negotiation and closing skills

● Ability to handle techno-commercial discussions

● Business development and lead generation

Soft Skills

● Excellent communication and interpersonal skills

● Problem-solving and analytical thinking

● Customer-centric approach

● Time management and multitasking

6. Tools & Systems

● CRM Software

● MS Office (Excel, PowerPoint, Word)

● ERP systems

7. Working Conditions

● Frequent travel to customer sites and industrial locations

● Field-based role with client interactions

● May require working under tight deadlines

8. Compensation & Benefits

● Salary: As per industry standards

● Performance-based incentives

● Travel allowance & reimbursement

● Medical insurance (as per company policy)

9. Career Growth

● Opportunity to grow into:

○ Sales Manager

○ Regional Sales Head

○ Business Development Manager

10. Additional Requirements

● Valid driving license

● Willingness to travel extensively

● Strong network in industrial sectors

11. Salary & Compensation Structure

Component Details

CTC Range ₹5,00,000 – ₹7,00,000 per annum (based on their performance &

knowledge of pneumatic)

Variable Pay

(Incentives)

25% – 40% (linked to sales targets & collections)

Sales Incentives Quarterly performance-based

Travel Allowance As per company policy (fuel / conveyance / Food/ reimbursement)

Mobile Provided by company

Other Benefits PF, ESIC/Health Insurance/ EL/CL/Graduity