Job Description
Roles and Responsibilities - Telecalling Executive
Promote and sell healthcare plans and value-added services to potential customers through outbound calls.
Understand Customer health and financial needs to recommend the most suitable plan, with a focus on high-ATS products and EMI offerings.
Clearly explain plan benefits, features, and pricing to customers, addressing queries and building confidence. in our services.
Maintain strong customer relationships by following up, resolving concerns, and ensuring a smooth onboarding experience.
Accurately document sales interactions, lead status, conversions, and feedback in CRM systems.
Share regular updates with the Team Leader on progress, objections faced, and potential improvements.
Develop a deep understanding of digital health services, including Doctor Consultations, SmartSave, Chronic Care, Mental Health products, and more.
Skills and Experience
Minimum 1 year of experience in outbound tele-sales, preferably in healthcare, insurance, or fintech domains.
Proven track record of meeting or exceeding sales and conversion targets.
Excellent communication skills in Hindi and English; proficiency in regional languages (e.g., Telugu, Malayalam, Tamil, Gujarati, Marathi, Kannada) is a plus.
Strong interpersonal skills with a customer-first approach.
