Retail banking or Investment banking Team lead/ SME /SPE

1-12 years
300000 - 900000 INR
a month ago 280 Applied
Job Description

JOb Opportunity for the position of Banking operations for the level of SPE level with a leading IT MNC,Chennai, Hyderabad lotion

About the Client:

we have retained with CMMI level 4 client with the position of Banking operations for the level of SPE.

Client is a global IT solutions company specializing in delivering simple and scalable solutions to address complex
business problems.More than 1,500 staff delivers technical and domain expertise across multiple platforms and industries
to help enterprise companies drive productivity, efficiency and gain the most out of their technology investments.

Designation: Team lead/ Manager/ Delivery manager
Location: Hyderabad
Experience: 8-18years

JOB DESCRIPTION:-

1. Good organizational and time management skills in a fast paced environment.
2. Good customer service skills.
3. Good knowledge of MS office tools.
4. Open for US Night shifts No rotational or Day Shift

Production Management:
a) Responsible to monitor daily &; monthly data on Production metrics.
b) Execute action items on pipeline management as a backup for SME and provide inputs for corrective action.
c) Ensure file is delivered within SLA. This includes reviewing &; analysing with the teams.
d) Manage the Banks branch requests and maintain relationship
e) Action and respond to Ad-hoc requests and escalations in a timely fashion
f) Timely completion and review of daily work inflow from our commercial bankers, bank customers and prospects
g) Willing to learn with limited training and have complete knowledge of Client databases/applications designed by company which are unique

Quality:
a) Proactively take actions to avoid errors/escalations.
b) Ensure connect with team member/s on the error report on same day and provide feedback.
d) Check if the identified gaps are closed and report to SME.
e) Ensure procedural updates are communicated and applied.

Responsible for Query management:
a) Resolve queries for team members to ensure decrease in error percentage.
b) Update the query tracker and make sure all the queries has been solved.

Process improvement:
a) New process ideas and knowledge need to be shared.
* Production metrics - Meet the agreed 100% TAT SLA.
* Quality metric - Meet the agreed 100% individual quality SLA.
* Deliverables - Meet the deliverables without any SLA miss.



JOB TYPE

Skills

Education

Bachelor of Commerce (B.Com)

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