Reservations Supervisor

Company Description Suryagarh Collection is a boutique hotel company dedicated to creating immersive hospitality experiences that highlight heritage, culture, and sustainability. Each property within the collection offers authentic luxury with a strong sense of place and narrative. Team members are encouraged to contribute to meaningful guest experiences that reflect the local environment and traditions. The company values thoughtful service, attention to detail, and a deep connection to its surroundings, making it an engaging workplace for hospitality professionals. Working at Suryagarh Collection provides opportunities to grow within a brand that blends timeless elegance with modern comfort.

Role Description The Reservations Supervisor is a full-time, on-site role based in Jaipur, responsible for overseeing daily reservations operations and ensuring a smooth booking experience for guests. This role manages reservation inquiries via phone, email, and online channels, monitors room inventory and rate accuracy, and coordinates closely with front office and revenue teams. The supervisor leads and supports the reservations team, provides on-the-job training, and enforces standards for response time, accuracy, and guest communication. Day-to-day tasks include handling complex or escalated bookings, maintaining reservation records, preparing booking reports, and contributing to strategies that improve conversion and guest satisfaction. The role also involves using property management and reservation systems efficiently and upholding the brand's standards of service and hospitality.

Qualifications

• Candidates should possess strong Reservations and booking management skills, including handling multiple channels and maintaining accurate inventory.
• Candidates should possess excellent Communication abilities for clear, professional interaction with guests, team members, and stakeholders.
• Candidates should possess solid Customer Service and Customer Satisfaction skills to manage guest expectations and resolve issues effectively.
• Candidates should possess Training skills to guide, coach, and develop reservations team members and support performance improvement.
• Experience in hotel or boutique hospitality environments, with knowledge of reservation and property management systems.
• Strong organizational skills, attention to detail, and the ability to work in a fast-paced, guest-focused setting.
• Proficiency with basic office software and reservation tools; familiarity with revenue or yield management concepts is an advantage.
• Relevant diploma or degree in Hospitality Management, Business, or a related field preferred; prior supervisory experience is beneficial.