Reservation and Ticketing Executive - Travel - Operation Back Office Manager

1-9 years
2 months ago 175 Applied
Job Description

MIS cum Data Analyst Responsibility :

Fresher Can Apply

Documents Required: Educational Documents (Graduation Certificates)

Kindly go through the below mentioned Job Description ::

Responsible for solving queries of Customers through Email and Voice.

Provide exceptional customer support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.

Resolve tickets through chats. Analyze customer reported information to identify problems and concerns.

Perform problem research and testing when necessary.

Deliver high quality and timely resolutions to problems.

Initiate follow-up to other service areas when appropriate.

Perform other duties and responsibilities as necessary.

*No Placement Charges*

Required Candidate profile

Candidate Should Have Decent Communication Skills

Candidate Should Have Basic Computer Knowledge

Candidate Should Have Inclination Towards Customer Service

Candidate Should Have Customer Centric Approach

Candidate Should Have Descent Typing Skills

Should be excellent in Excel

Good Communication skills

MS Office operating and typing skills

Database management skills

Analytical skills

Interpersonal skills

Problem Solving skills

Graduate in any stream

8745833047 | 8586804205

SLA Consultants India

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