Remote - Logistics Officer / Key Account Manager

1-10 years
283 Applied
Job Description

*3+ years of key account manager experience streamlined in Logistics

*Strong cross-cultural experience and capabilities.

*Strong, working knowledge operations background - Freight Forwarding, 3PL operations, and technology

*Excellent understanding of integrated supply chain best practices, information systems and tools; including financial implications.

*Experienced, confident, direct interpersonal skills - strong character who provides direction and thrives in a challenging and fast paced environment.

*High levels of drive for results, solution based attitude, motivational tactics, and use of performance management - goal orientated.

*Able to relate, connect, and work with strong and tough management for driving growth.

*Methodical and logical approach to problem solving - seeks, identifies and resolves hidden problems, continuous improvement mindset.

Job Description

1. To ensure that customer processes run smoothly for sustainable customer loyalty. Key account managers stay in close contact with their customers, from analysing potential.

2. This role is to maintain and add value to the freight forwarding, solutions. This role is also accountable for developing business solutions that improve our customer's supply chain performance and reduces costs. This role reports to the Managing Director and will work across functional organizational lines.

3. Address customers enquiries responsible to update customers on shipment status and on shipment movement and arrangement & liaise with customers to obtain necessary information for shipping documentation.

4. Maintaining positive and collaborative partnership between existing key clients and company

5. Managing operational bottlenecks and key issues with key clients swiftly, catering to their complaints with consultative approach

6. Comprehending the needs and wants of the key clients, and provide solutions on the same

7. Ability to adapt to new requests and changes of the clients

8. Maintaining open communication channels between company and the key clients

9. Managing strategic initiatives to improve service to clients

10. Conducting open collaboration and negotiation with key clients to establish performance key delivery milestones and timeline.

11. Establishing and managing the approved internal budget for the operation.

12. Collaborating with various internal stakeholders to support key client account in ensuring top notch performance and quality of service

13. Partnering with client to understand their problems by providing added value services or up-selling

14. Managing periodic reports on timeline progress, achievements, and rewards with all related parties

15. Assisting the Business Development team as when needed in bringing new client.

16. Enter shipment data in freight management software system & coordinate closely with vendors/shipping lines/overseas forwarding agents to ensure smooth arrival and delivery to vessel , to provide necessary support to the Freight Logistics documents.

17. To validate the vendor cost and send the final cost to client upon job completion.

18. To provide logistics solutions to client

19. Further the position includes responsibility to develop new customer as well as maintain and grow existing customer base.



Bachelor of Arts (B.A)
Bachelor of Architecture (B.Arch)
Bachelor of Business Administration (B.B.A)
Bachelor of Commerce (B.Com)
Bachelor Of Technology (B.Tech/B.E)
Bachelor of Education (B.Ed)
Bachelor in Hotel Management (B.H.M)
Bachelor Of Pharmacy (B.Pharm)
Bachelor of Science (B.Sc)
Bachelor of Social Work (B.S.W)

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