Relationship Manager

Company Description IndusInd Nippon Life Insurance (formerly Reliance Nippon Life Insurance) is a joint venture between IndusInd International Holdings and Nippon Life Insurance, combining local market expertise with global insurance experience. The company offers a broad range of life insurance solutions designed to meet diverse financial and protection needs. Its portfolio includes protection plans, child education plans, retirement plans, savings and investment plans, and health plans. With a focus on customer-centric offerings, IndusInd Nippon Life Insurance aims to help individuals and families plan for financial security at every life stage.

Role Description The Relationship Manager is a full-time, on-site role based in Naharlagun. This role involves managing and growing a portfolio of clients by understanding their financial needs and recommending appropriate life insurance products across protection, savings, retirement, child education, and health segments. Daily responsibilities include meeting prospective and existing clients, explaining product features, preparing proposals, and supporting clients through the policy issuance and servicing process. The Relationship Manager will also follow up on leads, maintain accurate records of interactions, coordinate with internal teams for smooth policy administration, and work towards achieving sales and service targets. Building long-term, trust-based relationships and ensuring a high standard of customer service are central to the role.

Qualifications

• Strong customer relationship management skills, including active listening, empathy, and the ability to build long-term client trust.
• Sales and business development capabilities, such as prospecting, lead conversion, negotiation, and achieving revenue targets.
• Financial awareness and product knowledge to understand life insurance solutions and explain them clearly to clients.
• Effective communication and interpersonal skills, including clear verbal and written communication and professional presentation.
• Organizational and time management skills to handle multiple client accounts, follow-ups, and documentation efficiently.
• Comfort working in an on-site environment in Naharlagun, with the ability to travel locally for client meetings as needed.
• Prior experience in life insurance, banking, or financial services is preferred but not mandatory.
• Bachelor's degree in any discipline; additional certifications in insurance or financial planning are an advantage.
• Proficiency in basic computer applications (email, spreadsheets, CRM tools) and willingness to learn internal systems.