Relationship Manager

The ideal candidate will be responsible for gaining a deep understanding of the clients business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients data. Essentially, you will act as the main point of contact for our clients.

Responsibilities

Actively sell the Petpooja Restaurant Billing Platform and associated Value-Added Services

(VAS).

Generate leads through cold calling, field visits, and market references; proactively approach

restaurants to onboard them onto Petpooja.

Build and nurture strong relationships with restaurant owners by understanding their

business needs and offering tailored solutions.

Sign up restaurants by closing contracts and responding to inquiries from both new and

existing clients.

Organise and participate in promotional events and local marketing activities to boost brand

visibility and drive referrals.

Take ownership of operational and administrative aspects of sales, including reporting,

process optimisation, and system improvements.

Regularly update management with performance insights and recommendations for

enhancing business relationships and improving service delivery.

Meet and exceed sales targets (product and VAS), demos, and visit goals through strategic

daily planning and execution.

Establish a strong reference market by maintaining long-term relationships with onboarded

clients.

Resolve client issues effectively using the escalation matrix and ensure high levels of

customer satisfaction.

During field visits, you will be the first point of contact for potential clients, and you will

represent Petpooja professionally at all times.

Be the face of Petpooja in the market, upholding and promoting the company's values and

mission.

Additional Qualification and Skills:

Bachelor's degree is preferable.

Professional experience of 1-3 years in Sales.

Problem-solving attitude

Customer-oriented mindset

Knowledge of customer relationship management (CRM) practices

Influencing Skills

Presentability is required

Fluent in communication