Relationship Manager - DBS LVB

Job Description

A Position Overview

Position Title

Relationship Manager - DBS LVB

Department

Partnership Distribution

Level/ Band

209 (Executive)

Role Summary:

- Visit assigned Partner Branches and interact with Bank Branch Managers & SPs as per SOP

- Interact with customers to explain the products and solutions. Assist and complete the documentation as per guidelines

- Ensure Sales Targets assigned are met on every parameter

- Help branches assigned achieve Insurance Sales Targets

B Organizational Relationships

Reports To

Area Sales Manager

Supervises

NA

C Job Dimensions

Geographic Area Covered

7-10 Branches / Cluster / Region (As per requirement)

Internal Stakeholders

Training

Branch Operations & Underwriting

Distribution Operations

External

Channel Partner

D Key Result Areas

Organization Process

Key Contributions

Sales

. Achieve pre-set business targets on WNBP & Product Mix, case count, active branch, active sales staff and various KPIs for designated branches

. Working jointing with the Branch Manager/ SP on Business Implementation plan

. Driving and motivating the branch staff along with Bank SP and providing support for logging in applications sourced

. Tapping the right database of the branch and ensure authentic documentation

. Build relationship with the Bank Sales/ Operations team and ensure the business targets and Productivity targets of the allocated branches are met effectively

. Prospect and meet customers within and outside the Branch as when required

. To develop, agree and implement short term and long term plans to achieve sales targets

. To achieve branch RM activation targets

. Work collectively with Bank Sales / operations team and conduct joint sales calls as a team to achieve business nos.

. Seek commitment from the partner towards achievement of business objective

Relationship Management

. Managing the relationship between internal team and channel partner to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

. Provide all possible support to the channel partner as a face of parent company

. Effectively execute all Marketing activities as per Partners requirement

. Ensuring timely issuance of policies with resolving all pending etc.

. Adhere to the customer engagement protocols and ensure there are no customer

. Manage escalations w.r.t. sales and service deliverables.

. To maintain the desired persistency ratio

. Prompt post-sales service with respect to all domains

. Strategize and interact closely with the SP on business plan execution

. Tracking competition at branches level

Compliance

• Maintain high standards of business following processes and compliance policies of both bank and parent organization
• Adhering to the Tata AIA Life code of conduct.

MIS

. Maintain and coordinate branch level MIS

. Adhering to the Training Road map.

. Providing timely reports to the Supervisor as per the requirement.



E Skills Required

Technical

• Product/Subject Matter Expertise
• Business Perspective & Planning
• Finance / Insurance industry awareness
• Self-Management & Discipline
• Problem Solving Skills
• Peer level co-ordination and influencing skills

Behavioral







Essential

Desired

Interpersonal skills

.



Communication skills

.



Creative thinking skills



.

Supervising/Leadership skills



.

Teamwork Skills

.



Influencing skills



.

Relationship Building skills

.



Decision making skills

.



Language Skills

English, Local Language





F Incumbent Characteristics

Essential

Desired

Qualification

Graduate

PG

Experience

2 to 4 years of work experience in Insurance / Financial Service Background, Public Sector Bank partner work experience would be preferable