Research the market - growth, competitors, brokers and their past performance etc. basis which align on the targets including renewal versus fresh premium, projections by month, composition by different lines of insurance etc.
Develop an action plan for the team to drive the targets by brokers, lines of business and sales through the existing signature accounts, ensuring achievement of defined targets.
Support team in creating/ bundling appropriate deals for existing clients and managing the relationship effectively to ensure client acquisition, confidence, engagement and retention
Discuss upscale/ cross-sell opportunities with clients to drive growth of the business conducted and revenue generated
Drive plans for increasing/ decreasing business with existing brokers and signing up new brokers.
Maintain quality of product portfolios to ensure portfolios offered meet clients requirements as well as generate product wise.
Capability development
Regularly engage in discussions with team on prospects, closures, and commitments as well as provide guidance to the team to ensure that each LoB and location is achieving its targets.
Identify clients requirements/ evolving market environment and identify gaps in various business processes/ operations to drive improvements required to drive revenue target
Review various policies during renewals and recommend revisions in terms of risk coverage.
Provide trainings to brokers to ensure they are equipped with knowledge of various products and sales capabilities to generate maximum leads for the organigation
Maintain in depth understanding of market, developments across various sectors and organization's various products to have informed discussions with clients while pitching to them for business/ discussing other business matters
Relationship management
Build long term relationship with key brokers and intervene in resolving escalated issues (like claims, policy issuance etc.) for on time redressal of grievances and concerns
Conduct regular meetings with the brokers. Share collateral and product information through mailers. Discuss what support they require from the organization; identify action areas for brokers and the internal team.
Recommend rewards and recognition programs to be driven for brokers to ensure long-term partnership and sustainable business generation for the organization
Contribute to strengthening client relationships by conducting various engagement activities like wellness programmes, organizing events like cricket matches etc for the clients.
