Regional Sales Manager

Base Location: Mohali / Delhi / Noida

Experience: 3+ Years

Department: Sales

Employment Type: Full-time

Role Overview:

We are looking for a highly driven and hands-on Centre Manager Telesales to lead the telesales

operations at a single location, managing a team of 40 telecallers along with team leaders. The

Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and

ensuring operational excellence on the floor. The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead teams, drive performance, and deliver results in a fast-paced environment.

Key Requirements:

Experience: Minimum 3+ years in telesales, with at least 1 year in a team leadership/managerial role.

Proven ability to manage teams of 3050 telecallers in a telesales environment.

Strong people management, coaching, and motivational skills.

Hands-on and willing to work directly on the floor with the team.

Good analytical skills; ability to track performance metrics and improve efficiency.

Proficiency in CRM tools and telesales processes.

Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)

Strong communication skills in English and regional languages.

Performance Metrics (KRA/KPI):

Achievement of monthly sales targets for the centre.

Lead-to-conversion ratio.

Average revenue per telecaller.

Call quality and compliance scores.

Telecaller productivity and attrition rate.

Training effectiveness and performance improvements.