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RB - Affluent Business:NRI - Knowledge & Support Team

Axis Bank

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3-5 Years
25 days ago
54 Viewed
2 Applied

Job Description

Job Description: RB - Affluent Business:NRI - Knowledge & Support Team
Job Title RB - Affluent Business:NRI - Knowledge & Support TeamSM & Product Lead - NRI NeXTGradeSM
DepartmentAffluent BusinessNo. of Positions1
LocationCorporate OfficeReporting Authority Job NameSVP-C - NRI Portfolio, Partnerships & Offshore Wealth Products
No. of Direct ReportsTeam Size
Job DescriptionAxis is a leading & growing player in India's NRI Banking space, with fast growth, marquee clients & a comprehensive product suite. Axis Bank provides bespoke NRI services with 3 International Offices in UAE and Phone Banking Services in 8 countries. The World's largest diaspora population is from India - approx 32 Million NRI/PIO Population across globe, and every year 2.5 million Indians migrate overseas, the highest annual number of migrants in the world.

NRI NeXT is a critical strategic priority for the bank focused on re-engineering customer journeys and processes to build differentiated & best-in-class experience across customer lifecycle from onboarding to Servicing for NRI clients. Resource will play a critical role in designing & executing key initiatives to improve NPS & reduce NFTR and will also get an opportunity to create an impact from scratch.The candidate will have the following responsibilities:
1. Drive digital projects across NRI customer journeys to offer best in class onboarding experience to customers including driving initiatives related to servicing
2. Work closely with other teams to identify, ideate and implement process efficiencies to maximise throughput and reduce NFTRs
3. Review customer complaints, analyse trends, identify initiatives to improve customer experience & reduce complaints
4. Partner with Operations, branches, Product teams, and cross-functional businesses like credit cards, debit cards, to identify pain points for both customers as well as front line channels, and design programs to address their challenges
5. Review UI/UX along with DBAT team across all service journeys and identify areas of service enhancement
6. Work withIT to prioritise developments, prepare business requirement documents, work with various stakeholders to execute User Accceptance Tests (UATs), Production testing and migration
7. Collaborate with Compliance, Legal, Operations, Risk, Marketing & other key stakeholders for implementation of identified initiatives.
8. Design training material for Branches to implement identified initiatives
9. Plan customer communication campaigns to launch the initiatives
10. Monitor adoption and evaluate changes, as required
Key Relationships (Internal or External Stakeholders)Internal Stakeholders
DBAT, IT, Compliance, Legal, OH &C, Branch Banking
Major Competencies Required1. Excellent written & verbal communication skills
2. Strong people management skills to interact internally with cross functional teams
3. Passionate about designing best in class client experience
4. Problem solving capabilities. Ability to develop creative / non traditional solutions to solve challenges for NRI clients
5. Eye for detail, meticulous and creative
6. Ability to handle multiple projects and prioritize
Academic Qualifications / Nature of Relevant Work Experience RequiredMinimum 4-6 years experience in Product Management or Client Experience in Banking or Financial services / Fintech / WealthTech / Lending
CA or MBA from premium B-schools may be preferrred
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Last Updated: 14-06-2024 06:54:57 PM
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