Job title: CRM Specialist (HubSpot)
Role outline
We are seeking an experienced and passionate CRM Specialist to join our dynamic team in Hyderabad. This is a critical role responsible for owning, optimizing, and scaling our entire HubSpot instance. You will be our go-to expert for all things HubSpot, working across marketing, sales, and operations to ensure our platform is a powerful engine for growth, data integrity, and process efficiency. From architecting complex workflows to leveraging the latest AI features, you will give us a competitive edge.
Key Responsibilities
- HubSpot Platform Ownership: Serve as the primary administrator for our HubSpot ecosystem (Marketing, Sales, Service, and Operations Hubs), ensuring data integrity, hygiene, and security.
- Marketing & Sales Automation: Design, build, and manage sophisticated automation workflows for lead nurturing, lead scoring, internal notifications, and seamless data synchronization.
- Sales Hub Optimization: Build and refine sales pipelines, forecasting models, and automated sequences. Develop workflows to streamline lead rotation, deal management, and sales team reporting.
- Reporting & Analytics: Create and maintain insightful dashboards and custom reports to track KPIs for marketing, sales, and leadership. Translate data into actionable recommendations to drive performance.
- System Integration & Innovation: Manage and troubleshoot integrations between HubSpot and other core business systems. Act as a subject matter expert on HubSpot's evolving features, proactively identifying and implementing solutions to improve processes.
- Enablement & Support: Provide training and support to our sales and marketing teams, creating documentation and ensuring they are effectively utilizing the platform to its full potential.
- Content & Campaign Utilization: Leverage HubSpot's CMS and campaign tools to effectively distribute content to customers and prospects, ensuring all marketing activities are tracked and optimized.
Personal attributes
Our values drive our everyday behaviors and guide our decision-making, therefore having alignment with them is critical:
- Customer Obsessed: You put the customer at the forefront of everything you do.
- Collaborative: You seek input and remain open to innovative ideas to achieve the best outcomes.
- Curious: You have a natural desire to learn, seek answers, and explore new ways to deliver success.
- Creative: You find innovative ways to solve problems and achieve better results.
Skills, Knowledge, And Experience
- A minimum of 4 years of hands-on experience managing a multi-hub HubSpot platform in a B2B environment.
- Demonstrable expertise across HubSpot Marketing Hub, Sales Hub, and Operations Hub.
- A deep architectural understanding of the HubSpot CRM, including custom objects, data flows, and lifecycle management.
- Proven ability to build complex reports and dashboards that translate data into actionable business insights.
- Excellent communication skills and the ability to work collaboratively with stakeholders across different departments.
- Official HubSpot certifications (e.g., HubSpot Admin, RevOps, Sales Hub, Marketing Hub).
- Experience integrating HubSpot with third-party platforms (e.g., Teams, Slack, etc)
- Familiarity with a SaaS or technology-focused business model.
- Basic knowledge of HTML/CSS for customizing email templates and landing pages.
Note: This is office based role
How to apply
To be considered for this role, you must complete 3 steps:
- Apply to this job and upload your resume
- Complete the Psychometric Test for this role
To complete this test, you must go to https://provasite.com/d530dd87c2
If you do not complete the assessments, then you will not be considered for the role.
