Quality Analyst || Voice Process || International BPO

Hiresquad Resources is seeking a dedicated Quality Analyst for an International Voice Process. If you have experience as a Quality Analyst in an international voice environment within the BPO domain and possess excellent communication skills, we invite you to contribute to a fast-paced, international work environment.

What We're Looking For

• Experience:
• Must have experience as a Quality Analyst in International Voice.
• Must have worked in an International Voice process.
• Overall 3+ years in BPO/Contact Center domain is a must.
• Education: Only Graduates can apply.
• Communication:Excellent Communication Skills are essential.
• Flexibility: Willingness to work in Rotational Shifts.

Key Responsibilities (Implied from the role)

• Monitor and evaluate customer interactions (primarily voice calls) to ensure adherence to quality standards and operational procedures.
• Provide constructive feedback to agents to improve performance and enhance customer experience.
• Identify trends and areas for improvement in agent performance and process adherence.
• Collaborate with training and operations teams to implement quality improvement initiatives.
• Maintain accurate records of quality evaluations and provide reports as needed.

Perks & Benefits

• Opportunity to work in a fast-paced, international work environment.

Interested candidates can share their resume with HR Ankita at [Confidential Information] or call 8840819455.