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*Job Title:* Quality Analyst (QA)
*Location:* Gurgaon
*Salary:* Up to 6.50 LPA
*Working Days:* 5 days/week
*Shifts:* Rotational shifts & week-offs
*Benefits:* Cab facilities
### *Key Responsibilities:*
- Conduct quality audits for calls focused on technical troubleshooting for *cell phones* and *internet services*.
- Identify improvement areas and provide constructive feedback to agents.
- Ensure compliance with process standards and quality benchmarks.
- Collaborate with stakeholders to enhance quality metrics and overall standards.
### *Eligibility Criteria:*
- Proven experience in quality analysis, especially in processes such as *AT&T, Verizon, or Comcast*.
- Strong *analytical, observational, and reporting skills*.
- Ability to adapt to rotational shifts and maintain consistent quality standards.
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Date Posted: 26/12/2024
Job ID: 103721391