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vcosmos

Quality Analyst/ trainer

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  • Posted a month ago
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Job Description

*Job Title:* Quality Analyst (QA)

*Location:* Gurgaon

*Salary:* Up to 6.50 LPA

*Working Days:* 5 days/week

*Shifts:* Rotational shifts & week-offs

*Benefits:* Cab facilities

### *Key Responsibilities:*

- Conduct quality audits for calls focused on technical troubleshooting for *cell phones* and *internet services*.

- Identify improvement areas and provide constructive feedback to agents.

- Ensure compliance with process standards and quality benchmarks.

- Collaborate with stakeholders to enhance quality metrics and overall standards.

### *Eligibility Criteria:*

- Proven experience in quality analysis, especially in processes such as *AT&T, Verizon, or Comcast*.

- Strong *analytical, observational, and reporting skills*.

- Ability to adapt to rotational shifts and maintain consistent quality standards.

More Info

Industry:Other

Function:Quality Assurance

Job Type:Permanent Job

Skills Required

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Date Posted: 26/12/2024

Job ID: 103721391

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