Key Responsibilities:
Work Audit and Quality Assurance:
- Regularly audit team workflows, processes, and outputs to ensure adherence to company policies and standards.
- Identify gaps, inefficiencies, or errors in work processes and provide actionable feedback.
- Develop and maintain an audit checklist and documentation for transparency and accountability.
- Collaborate with teams to implement corrective actions and process improvements.
Performance Monitoring and Reporting:
- Generate detailed reports on audit findings, training outcomes, and compliance issues.
- Present recommendations to management for enhancing team productivity and quality.
Compliance and Standardization:
- Ensure all audit programs and work processes align with organizational policies and legal regulations.
- Standardize operating procedures and ensure employees are consistently following them.
Continuous Improvement:
- Stay updated on industry best practices and incorporate them into auditing strategies.
- Foster a culture of continuous learning and quality improvement within the organization.
Qualifications and Skills:
- Bachelors degree in Business Administration, Quality Management, or a related field.
- Proven experience in quality assurance, or work auditing roles.
- Excellent communication and presentation skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Audit tools, software, and audit management systems.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Knowledge of industry-specific compliance standards is a plus.
