We are seeking a detail-oriented Quality Analyst / Senior Quality Analyst for our Accounts Receivable Calling team. The ideal candidate will have 1-6 years of experience in quality assurance and will be responsible for ensuring that our calling processes meet the highest standards of quality and compliance.
Responsibilities
- Review and analyze accounts receivable calling processes to ensure quality standards are met.
- Conduct regular audits of calls to assess compliance with established guidelines.
- Provide feedback and coaching to team members based on call reviews.
- Collaborate with management to identify areas for improvement in the calling process.
- Prepare and present reports on quality metrics and trends to stakeholders.
- Assist in developing training materials and quality assurance programs.
Skills and Qualifications
- Bachelor's degree in Finance, Business Administration, or a related field.
- Strong understanding of accounts receivable processes and terminology.
- Excellent communication and interpersonal skills.
- Proficient in data analysis and reporting tools.
- Experience with quality assurance methodologies and tools.
- Attention to detail and strong analytical skills.
- Ability to work independently and as part of a team.
