QA-International voice process (CSE)

T3Cogno Private Limited is a globally recognized HR Services Company offering comprehensive HR solutions and talent acquisition services. With a mission to provide efficient and impactful solutions, we focus on addressing client-specific hiring needs, from executive search to project-based recruitment. Leveraging industry-specific market insights, we excel at sourcing and screening top talent across various sectors. Our services are known for their flexibility, adaptability, and efficiency, ensuring cost-effective and timely delivery for our partners. As a trusted consultant, T3Cogno empowers businesses by streamlining their hiring processes and driving growth.

This is a full-time, on-site role for a Quality Assurance (QA) - International Voice Process (CSE) located in Bengaluru South. The candidate will be responsible for monitoring and evaluating interactions between customers and customer service representatives to ensure quality and adherence to company standards. Additional responsibilities include conducting quality audits, implementing process improvement strategies, and ensuring compliance with best practices, such as Good Manufacturing Practice (GMP). The individual will also work collaboratively with teams to address quality metrics and provide feedback to enhance performance.

• Proficiency in Quality Control, Quality Assurance, and Quality Management practices
• Experience with processes related to Good Manufacturing Practice (GMP) and Quality Auditing
• Strong problem-solving skills, attention to detail, and analytical thinking
• Effective communication skills for providing constructive feedback in an international voice process
• Ability to work on-site in Bengaluru South and collaborate in dynamic team settings
• Previous experience in international voice processes or customer service is advantageous
• Relevant certifications in quality management or auditing are a plus