About the Role
You'll be the voice owners trust for two things: understanding their revenue and knowing when they're getting paid.
We manage premium short-term rental properties. Owners want to know why their ADR is what it is, why occupancy dropped, and what market trends matter.
Right now, that clarity is scattered. You'll own both: revenue education and payout transparency. Your KPI is simple: keep owners. Reduce churn.
What You'll Own
Owner Revenue Communication
- Answer owner questions about revenue, ADR, occupancy, market trends, and property performance
- Explain why their property's performance is what it is (supply, demand, competition, seasonality)
- Proactively educate owners on revenue strategy and what to expect seasonally
- Build owner confidence in our approach
Payout Transparency & Communication
- Know exactly when each owner's payout is coming
- Track payout satisfaction as a leading indicator of churn
Owner Retention
- Your main KPI: churn rate. Own it.
- Identify at-risk owners early. Escalate concerns.
- Solve owner problems or escalate quickly—don't let frustration build
- Build relationships. Owners should feel you're their advocate inside bnbme
Market Intelligence & Owner Education
- Share market trends with owners (demand shifts, competitive landscape, pricing trends)
- Help them understand why their revenue is up or down relative to market
- Quarterly updates on property performance vs. market benchmarks
What Success Looks Like (90 days)
✓ Owners know who to call about revenue questions—it's you
✓ Payout communication is proactive and clear
✓ You've identified 2–3 at-risk owners and have a plan to re-engage them
✓ Owner satisfaction on revenue clarity is measurable
✓ Revenue team feels supported by your translation of strategy to owners
✓ You have a NPS score from property owners
About You
Essential
- 2–3 years in revenue management, hospitality, property management, or account management
- Strong understanding of hospitality metrics: ADR, occupancy, RevPAR, seasonality, booking patterns
- Excellent communicator—you explain numbers to non-financial people in clear, confident language
- Ownership mindset—you don't wait for issues to be escalated, you catch them early
- Comfortable learning systems quickly (CRM, revenue tools, spreadsheets)
- have a passion for exploring with Ai tools
Nice to have
- Short-term rental or hospitality experience
- Zoho CRM or similar platform experience
- Familiarity with revenue management platforms (PriceLabs, Beds24, etc.)
- Track record of improving customer or owner satisfaction
Personality Fit
- Owner advocate—you genuinely care that owners understand and trust our process
- Clear communicator—you explain complex data simply, without jargon
- Proactive—you reach out before problems build
- Collaborative—you work with our revenue and operations teams
- Detail-oriented—you track owner concerns, follow-ups, payout dates
- Owner perspective—you put yourself in their shoes
