About The Role
We are seeking a highly skilled and experienced Program Manager to lead and oversee the delivery of our complex SD-Branch implementation projects. In this pivotal role, you will be the central point of contact, responsible for ensuring the successful planning, execution, and completion of SD-Branch projects from conception to operational handover.
Key Responsibilities
- End-to-End Program Leadership: Manage the entire lifecycle of multiple, concurrent SD-WAN deployment programs, ensuring they are delivered on time, within scope, and on budget.
- Stakeholder Management: Serve as the primary liaison between clients, internal engineering teams, security teams, and leadership. Provide regular, clear updates on program status, risks, and milestones.
- Technical Strategy & Planning: Develop and own the overall program plan, including technical requirements, resource allocation, risk mitigation strategies, and detailed rollout schedules.
- Security Integration: Leverage your deep security expertise to guide the integration of next-generation firewalls (specifically Fortigate or Cisco) into the SD-WAN architecture, ensuring compliance with security policies.
- Risk & Issue Management: Proactively identify, track, and mitigate program risks and technical issues. Escalate critical concerns appropriately and drive them to resolution.
- Vendor & Resource Coordination: Coordinate with technology vendors (e.g., Cisco, Fortinet, VMware), carriers, and internal resources to ensure seamless project execution.
- Quality Assurance: Ensure all delivered solutions meet the defined technical, security, and performance standards. Oversee the creation and handoff of all project documentation.
Key Deliverables
- Customer engagement & communication
- Project kick off meeting/call with Customer
- Resolution of customer dependencies
- Share Project Plan with the customer
- e2e tracking & monitoring of project delivery
- Proactive & timely project status update to the customer
- Project Stage tracking & ensure timely delivery
- Project follow ups, escalations and constraint resolution
- Delivery of third party media/bandwidth
- Customer CPE integration & testing
- Schedule planned activities with the customers
- Accelerate & Maximize revenue by faster deployment of project
Skills Required
- Good understanding of project management concepts and methodology
- Excellent relationship management with customer, cross functional team
- Good written and verbal communication skills
- Good understanding of products, services
- Good planning & execution skills
- Can do attitude & problem solving skills
- Quick thinking & analytical ability
- Process orientation and eye for detail
- Result Orientation
Required Qualifications & Experience
- Overall Experience: A minimum of 8 years of progressive experience in IT/Network program or project management, with a significant focus on network infrastructure.
Technical Expertise (Mandatory)
- Deep, hands-on technical knowledge of Routing & Switching (BGP, OSPF, MPLS) and Network Security principles.
- Hands-on experience configuring, deploying, and troubleshooting either Fortigate or Cisco Firewalls.
- Proven experience managing large-scale SD-WAN deployments (e.g., Cisco Viptela, VMware SD-WAN, Fortinet Secure SD-WAN, Silver Peak).
Program Management Skills
- Expertise in program management methodologies (Agile, Waterfall, Hybrid) and tools (e.g., Jira, MS Project, Smartsheet).
- Strong financial acumen with experience managing multi-million dollar program budgets.
- Excellent client-facing and internal communication skills.
Certifications (Preferred)
- One or more is highly desirable: PMP, PgMP, PMI-ACP.
Educational Qualifications
- 6 – 10 years project execution experience in Telecom/ISP industry
- Sound understanding of telecom technology,
products & services
Work Experience
- Diploma Technical, preferably B.E/B.Tech
- Qualify CS Hiring Test
- Strong communication skills
- Strong planning and execution skills
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